Technical Support Advisory

1 month ago


bangalore, India Microsoft Full time

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.


We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.


This role is Microsoft onsite only.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Minimum requirements:
5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
• 4+ years prior product, customer support and/or technical support experience.

Language Qualification
English Language: fluent in reading, writing and speaking.

Responsibilities

• Team Readiness & Development – you will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. • Case Management (Delivery Excellence) – you will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. • Managing Collaborative Activities – mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). • Supportability Activities – you will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. • Process Improvement – collaborate with stakeholder teams providing product and process feedback.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • bangalore, India KPMG India Full time

    KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad,...


  • bangalore, India KPMG India Full time

    Financial reporting support (technical as well process related) services to clients in US GAAP, IFRS or Ind AS.Qualified Chartered AccountantIncumbents are typically project team members who will be involved in providing financial reporting, accounting and advisory support to clients. Application of generally accepted accounting principles (GAAP) under US...


  • bangalore, India Upwork Full time

    Job DescriptionCandidates will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls.   The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application,...

  • Advisory Consultant

    1 month ago


    bangalore, India Pontoon Full time

    Are you solution focused with excellent communication skills? Do you enjoy providing data to help drive talent acquisition needs? If so, keep reading! Pontoon has a need for an Advisory Consultant. This individual would manage our customer’s recruitment needs for their contingent workforce. Pontoon’s Advisory Consultants excel at communication as they...


  • bangalore, India Trane Technologies Full time

    : The Assurance & Advisory Associate is part of a global team conducting value-added audits around the world. Travel as needed 25-30% of the time, mostly Europe, Middle East, and Asia Pacific. The Assurance & Advisory Associate will work in teams of 3-5 people led by an Assurance & Advisory Senior Associate and is responsible for audit testing...


  • bangalore, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...


  • bangalore, India Vodex.ai Full time

    Company Overview: "Vodex revolutionizes outbound customer calls using advanced Generative AI technology. Unlike traditional machine-driven calls, Vodex converses in a remarkably human-like voice, ensuring a natural and friendly interaction. It boasts a 98% accuracy in speech recognition, ensuring seamless communication. With Vodex as your outbound calling...


  • bangalore, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US  Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat,...


  • Bangalore,Chennai,Pune, India 4S Advisory Full time

    Mode of Work : Full-time, On-siteExperience Required : 8+ yearsWho You Are :- You are a visionary leader with a robust technical background in Microsoft .Net and related technologies, eager to shape the future of fintech solutions with a harmonious blend of project management expertise and profound technical knowledge, you stand ready to guide teams, mentor...

  • Technical Advisor

    1 month ago


    Bangalore, India KBR Full time

    Title:Technical AdvisorUnder broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company. Negotiates critical and controversial issues with top-level engineers and officers of other organizations...


  • bangalore, India Genetec Full time

    The team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: ...

  • Technical Support Lead

    24 hours ago


    bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Bangalore,Chennai,Pune, India 4S Advisory Full time

    1. Technical Project Manager - Java/J2EELocation(s) : Pune (Preferred), Chennai, Bengaluru (Flexibility for remote work within these locations may be considered for the right candidate.)Mode of Work : Full-time, On-siteExperience Required : 8+ yearsWho You Are : You are a visionary leader with a robust technical background in Java/J2EE, eager to shape the...


  • bangalore, India HSBC Full time

    Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...


  • bangalore, India OnSolve Full time

    Technical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...


  • bangalore, India Dell International Services India Pvt Ltd (7451) Full time

    Advisory Consultant- Data Scientist   Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business...


  • bangalore, India Microsoft Full time

    Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where...


  • Pune,Chennai,Bangalore, India 4S Advisory Full time

    Mode of Work : Full-time, On-siteExperience Required : 8+ yearsWho You Are :You are a visionary leader with a robust technical background in Java/J2EE, eager to shape the future of fintech solutions. With a harmonious blend of project management expertise and profound technical knowledge, you stand ready to guide teams, mentor emerging talent, and spearhead...


  • Pune,Bangalore,Chennai, India 4S Advisory Full time

    1. Technical Project Manager - Microsoft .NetLocation(s) : Pune (Preferred), Chennai, Bengaluru (Flexibility for remote work within these locations may be considered for the right candidate.)Mode of Work : Full-time, On-siteExperience Required : 8+ yearsWho You Are : You are a visionary leader with a robust technical background in Microsoft .Net and related...


  • bangalore, India Pretium Full time

    Overview: We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...