Guest Relations Executive

3 weeks ago

Navi Mumbai, India Jio Institute Full time
Job Description – Front Desk Executive (Jio Institute)
Position Summary:
The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).
Key Responsibilities:
Front Desk & Guest Relations
Serve as the first point of contact for students, parents, visiting faculty, and external guests.
Manage inquiries, provide accurate information, and guide visitors appropriately.
Ensure professional and courteous handling of phone calls, emails, and in-person queries.
Maintain visitor records, appointment schedules, and check-in/check-out logs.
Student Communication & Support
Act as a liaison between students and administration for hostel-related queries.
Address and student complaints related to facilities, and services.
Coordinate with student welfare/administration teams for resolution of issues.
Visiting Faculty & Guest Accommodation
Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
Address any accommodation-related issues promptly and effectively.
Property & Facility Management (Building B – Hostel & Guest Accommodation)
Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
Coordinate with housekeeping, maintenance, and security teams for smooth operations.
Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
Maintain records of complaints, repairs, and service requests for Building B.
Administrative Support
Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
Assist in preparing periodic reports on student/guest satisfaction and property maintenance, Feedbacks.
Support institute events by coordinating guest arrivals and accommodation.
Ensure compliance with institute policies and safety standards.
Key Skills & Competencies:
Excellent communication and interpersonal skills.
Strong problem-solving ability with a student- and guest-centric approach.
Ability to multitask and handle pressure situations calmly.
Proficiency in MS Office (Word, Excel, Outlook).
Attention to detail with record-keeping and reporting.
Team coordination and stakeholder management skills.
Qualification & Experience:
Graduate in Hospitality, Administration, or related field.
2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
Experience in handling student accommodation/hostel management will be an added advantage.

  • Guest Relation Executive

    4 hours ago

    Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...

  • Guest relations executive

    1 week ago

    Navi Mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary:The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relations Executive

    1 week ago

    Navi Mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary:The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relations Executive

    1 week ago

    Navi Mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute) Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relations Executive

    1 week ago

    Navi Mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary:The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relations Executive

    2 weeks ago

    Navi Mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute) Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relations Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India, Maharashtra Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...

  • Guest Relations Executive

    5 days ago

    Mumbai, India Grand Hyatt Mumbai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Executive is responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive,...

  • Guest Relation Executive

    4 hours ago

    Mumbai, Maharashtra, India 3 Qubes Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter company details here.Role DescriptionThis is a full-time, on-site role located in Mumbai for a Guest Relation Executive. The Guest Relation Executive will be responsible for handling guest relations, managing reception duties, and providing excellent customer service. Daily tasks include greeting and assisting guests,...

  • Guest Relations Executive

    6 days ago

    Bandra, Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a...