hiring For chat Support

3 weeks ago


Bengaluru, India Firstsource Full time

Key Responsibilities:

  • Handle real-time customer queries via chat (no voice).
  • Provide accurate information about products, services, and processes.
  • Resolve customer issues and escalate complex cases to senior team members when required.
  • Maintain records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and company policies.
  • Meet performance benchmarks such as response time, customer satisfaction score, and ticket resolution rate.
  • Work in coordination with team members and supervisors


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