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Chat Support Executive

2 weeks ago

Bengaluru, India Orange Health Labs Full time

**Be a part of a growing organization at Orange Health Labs. We are Hiring**

**Job role**:Chat Support Executive**
**Location: Bangalore**
**Hindi & English is mandatory**

**Few details about the job**:
The office is located in Bangalore (Koramangala)

Work from office only

Walk-In interview - Only 1 round

Rotational shifts - (6:30 AM to 2:30PM) (3:00 PM to 11:00 PM)
6 Days of working - 1 week off on rational basis

**About the Role**:
**What will you get to do?**

Respond to customer inquiries through chat support in a timely and professional manner.
Provide customers with accurate information and solutions to their queries.
Escalate complex issues to the appropriate team members.
Maintain customer satisfaction by providing exceptional customer service.
Collaborate with team members to improve customer support procedures and practices.
Monitor and track customer feedback and suggest improvements to the team.
Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.

**Metrics for the role**

Average Response Time
Quality of Chats
CSAT

**Skills we are looking for**
Communication skills: You should be effectively able to interact with customers in order to provide comprehensive and straight-to-the-point resolutions.
Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.
Fast response and resolution time: Because users expect answers that can help them resolve their problem quickly.
Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.
Attention to detail: In order to increase your productivity and reduce the likelihood of error.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer support: 1 year (preferred)
- Health insurance