Chat Support Executive

1 day ago

Bengaluru, India Advanced eCommerce Full time

**Job Overview**:
We are seeking a dedicated and empathetic Chat Support Representative to join our customer support team. In this role, you will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience through online chat interactions. If you are a skilled communicator with a passion for helping others, we would love to have you on board.

**Responsibilities**:
**Customer Assistance**: Respond to customer inquiries and issues promptly and professionally via chat, ensuring accurate and helpful responses.

**Issue Resolution**: Troubleshoot and resolve customer problems, providing step-by-step instructions when necessary or escalating issues to higher-level support when required.

**Product Knowledge**: Develop a deep understanding of our products and services to effectively address customer questions and concerns.

**Documentation**: Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, or comments, to facilitate issue tracking and resolution.

**Customer Education**: Educate customers about product features, policies, and procedures to enhance their overall experience and minimize future issues.

**Quality Assurance**: Adhere to established customer service standards and guidelines to maintain service quality and consistency.

**Team Collaboration**: Collaborate with team members and other departments to address customer issues that may require cross-functional coordination.

**Feedback Management**: Gather and relay customer feedback and insights to the appropriate teams to help improve products and services.

**Multitasking**: Handle multiple chat sessions simultaneously while maintaining a high level of customer service.

**Qualifications**:

- High school diploma or equivalent; some college education preferred.
- Proven customer support experience or relevant work experience.
- Excellent written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Familiarity with customer support software and chat platforms.
- Ability to remain calm and patient in challenging situations.
- Strong time management skills and the ability to work independently.
- Empathy and a customer-centric mindset.
- Knowledge of the industry and product offerings is a plus.

**Salary**: ₹11,226.48 - ₹32,033.42 per month

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

**Speak with the employer**
+91 9686697974

  • Chat Support Executive

    1 week ago

    Bengaluru, Karnataka, India Allied Web Designers Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Job Description:We're looking for a proactive and detail-oriented Chat Support Executive to provide real-time support to our customers through chat platforms. The ideal candidate will be responsible for ensuring smooth communication, resolving queries quickly, and maintaining high customer satisfaction. Excellent typing speed and good command over English is...

  • Chat Support Executive

    6 days ago

    Bengaluru, India Invensis Technologies Full time

    Hi, Greetings from Invensis Technologies - Bangalore. We are hiring Chat Support Executive - Non voice process. Excellent communication in English is required. Please note there will be no pick up and drop facility. Shift timing will be from 8:30 PM to 5:30 AM. **_Maximum salary to be offered is 15 - 20K._** **Salary**: ₹15,000.00 - ₹20,000.00 per...

  • Chat Support Executive

    2 weeks ago

    HSR Layout Sector , Bengaluru, Karnataka, India 5738c569-36d7-4cd6-b4b7-7385666c6868 Full time ₹ 4,30,673 - ₹ 6,00,000 per year

    Chat Support Executive – Job DescriptionBeast Drive | Full-Time / Part-TimeAbout the RoleWe are looking for a customer-friendly and quick-thinking Chat Support Executive to assist customers through WhatsApp, website chat, and social media messaging. The role focuses on answering queries, giving accurate information, and converting chats into bookings.Key...

  • Chat Support Executive

    2 weeks ago

    Bengaluru, India Orange Health Labs Full time

    **Be a part of a growing organization at Orange Health Labs. We are Hiring!** **Job role**:Chat Support Executive** **Location: Bangalore** **About the Role**: **What will you get to do?** Respond to customer inquiries through chat support in a timely and professional manner. Provide customers with accurate information and solutions to their...

  • Chat Support Executive

    4 days ago

    Bengaluru, Karnataka, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer support Executive **Process**: Chat Process **Education**: Graduates **Language**: Good in English comprehension **Weekoff**: 1 Rotational Weekoff **Shift**: Rotational Shifts **Salary**: 25K CTC & 20K NTH **Location**: Hebbal, Bengaluru. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 -...

  • Chat Support Executive

    1 week ago

    HSR Layout, Bengaluru, Karnataka, India Valueleaf Services Full time

    **Languages - English & Hindi** **Job Overview**:As a Chat Support Executive, you will be responsible for delivering outstanding customer service through online chat channels. Your primary goal will be to assist customers with product inquiries, troubleshooting, and general support. The role requires excellent communication skills, a customer-centric...

  • Chat Support Executive

    6 days ago

    HSR Layout, Bengaluru, Karnataka, India Valueleaf Services Full time

    **Languages - English & Hindi** **Job Overview**:As a Chat Support Executive, you will be responsible for delivering outstanding customer service through online chat channels. Your primary goal will be to assist customers with product inquiries, troubleshooting, and general support. The role requires excellent communication skills, a customer-centric...

  • Chat Support Executive

    1 week ago

    Bengaluru, India Vision Tactics Full time

    Position - Chat Support Executive Tentative CTC - 15-20K per month Location - Bengaluru (WFO) Experience : 0 to 1 Years Job Description Timings - 10am-6:30pm Should also be flexible for shifts 2pm-10pm **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Bangalore, Karnataka: Reliably commute...

  • Chat Support Executive

    3 days ago

    Bengaluru, India Talent Bea Full time

    **Chat Agents: Chat Support/Chat Process** - Excellent written communication skills in English. Good verbal communication skills (Fluency) in English & Hindi. Any Bachelor’s Degree or must be a Graduate. - Salary: INR 15000 to 21000 in hand per month i.e. CTC: 1.80 LPA to 2.52 LPA (Non-Negotiable). - Performance Bonus: INR 5000 per Month, Paid on...

  • Chat Support Executive

    6 days ago

    Yelahanka New Town, Bengaluru, Karnataka, India Zeblaze Solutions Full time

    **Job Title**: Chat Support (WZATCO Projectors) **About Us**: WZATCO specializes in delivering high-quality LED projectors along with excellent customer service. We’re looking for a **Support Executive (Chat Support)** who can assist our customers with technical queries and ensure a seamless support experience. **What You'll Do**: **Your Key...