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Chat Support Executive

3 weeks ago

Bengaluru, India Advanced eCommerce Full time

**Job Overview**:
We are seeking a dedicated and empathetic Chat Support Representative to join our customer support team. In this role, you will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience through online chat interactions. If you are a skilled communicator with a passion for helping others, we would love to have you on board.

**Responsibilities**:
**Customer Assistance**: Respond to customer inquiries and issues promptly and professionally via chat, ensuring accurate and helpful responses.

**Issue Resolution**: Troubleshoot and resolve customer problems, providing step-by-step instructions when necessary or escalating issues to higher-level support when required.

**Product Knowledge**: Develop a deep understanding of our products and services to effectively address customer questions and concerns.

**Documentation**: Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, or comments, to facilitate issue tracking and resolution.

**Customer Education**: Educate customers about product features, policies, and procedures to enhance their overall experience and minimize future issues.

**Quality Assurance**: Adhere to established customer service standards and guidelines to maintain service quality and consistency.

**Team Collaboration**: Collaborate with team members and other departments to address customer issues that may require cross-functional coordination.

**Feedback Management**: Gather and relay customer feedback and insights to the appropriate teams to help improve products and services.

**Multitasking**: Handle multiple chat sessions simultaneously while maintaining a high level of customer service.

**Qualifications**:

- High school diploma or equivalent; some college education preferred.
- Proven customer support experience or relevant work experience.
- Excellent written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Familiarity with customer support software and chat platforms.
- Ability to remain calm and patient in challenging situations.
- Strong time management skills and the ability to work independently.
- Empathy and a customer-centric mindset.
- Knowledge of the industry and product offerings is a plus.

**Salary**: ₹11,226.48 - ₹32,033.42 per month

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

**Speak with the employer**
+91 9686697974