Operations Coordinator

2 months ago


Mumbai, India TransPerfect Full time
Moderators must be available for the whole duration of the project, around 2-3 weeks.Working hours 8:30 am – 5:30 pm

As a moderator, your primary responsibility will be welcoming the voluntary participants to our data collection project and leading them through the data collection session, ensuring that the audio recordings adhere to the project guidelines.

Another major task will be to upload the data and convey session details to the project team. Your collaboration on this project will contribute towards our efforts to improve our client’s speech recognition system.

Responsibilities

Understanding project provided documentation to assist participantsInteracting with participant(s) and leading them through the data collection sessionAcknowledging and resolving participants’ issues, escalate unsolved issuesCapture data for the assigned project aiming to reach the targeted daily goalConvey sessions details to the Project Manager and Production teamCommunicating and coordinating with project teamInteract with various hardware & softwareThis is an on-site role

Moderator Skills Required

Moderator must be able to speak clearly and naturallyModerator must be fluent in both the language of collection and EnglishModerator must have some technical proficiency capable of using a Mac, iPhone, and comfortable working with Terminal in macOSModerator must be good with troubleshooting problems and finding solutionsModerator is required to update a spreadsheet-based tracker with details about each participant’s sessionIt’s critical this tracker is updated accurately and completely

Task Description:

Understanding project provided documentation to assist participantsInteracting with participant(s) and leading them through data collection projectsAcknowledging and resolving participants’ issues, escalate unsolved issuesCapture data for the assigned project aiming to reach the targeted daily goalUsing Client tools to label/tag dataConvey sessions details to the Project Manager and Production teamCommunicating and coordinating with project teamInteract with various hardware & software


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