Control Room Supervisor

3 weeks ago

Gurugram, India Shimmer HR Consultancy Full time

Position Title: Control Room Duty Supervisor Manager

Location Gurgaon

Shift Timing: Rotational shift of 3pm-3am IST

JOB PURPOSE: The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function.

The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance.

Communication & Escalation:

 Respond promptly to customer queries via email or phone.

 Keep clients updated on temporary/ad-hoc work and scheduling issues.

 Escalate complaints and unresolved issues to relevant departments.

 Ensure proper handovers between shifts and accurate documentation of issues.

Performance Monitoring Reporting:

 Track lateness, attendance, and sickness; report trends to Regional Operations Managers.

 Coach officers on proper use of the auto booking-on system.

 Send weekly ad-hoc work reports to relevant managers.

Resource & Support:

 Ensure adequate staffing in the control room, especially during peak times.

 Escalate support needs and be available for additional duties as required

Team Management & Development:

 Foster strong team relationships and interdepartmental collaboration.

 Provide training, conduct appraisals, and manage performance issues.

 Address errors and ensure adherence to company procedures.

Supplier Management

 Maintain relationships with approved suppliers.

 Keep supplier contact lists updated and monitor geographical coverage gaps

Quality & Compliance

 Ensure adherence to the company's Quality Management System.

 Comply with health & safety legislation.

 Ensure access to up-to-date Assignment Instructions and Risk Assessments.

Academic Qualification and Required Experience:

 Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.

 Overall, 10-12 years of work experience in managing a control/command room business environment

 Experience in control room and management within a 24-hour environment. Weekend team supervision required as it's a 24/7 delivery service operations. Flexibility

 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery.

 Proficiency in Timegate.

 Strong communication, interpersonal and leadership skills. Familiarization with UK, British accent and cultural nuances

 Trained in UK, US communication style and cultural etiquette

 Manage time sensitive tasks and multitask. Client facing role.

 Strong leadership and team development skills.

 Proactive problem-solving and decision-making abilities.

 High attention to detail and organizational skills.

 Strong computer literacy.

 Commitment to client satisfaction.

 Responsibility to oversee ~ 20-50 Team Members, spread across different accounts.

 The preferred candidate should be from Gurgaon location or willing to relocate.

  • Room Service Attendant

    6 days ago

    Gurugram, Haryana, India SaltStayz Hospitality Pvt. Ltd. Full time

    Key Responsibilities: - **Take and Deliver Orders**: Accurately take room service orders and deliver them promptly. - **Present Food and Beverages**: Ensure food and beverages are presented attractively. - **Greet Guests**: Welcome guests in a friendly and professional manner. - **Address Inquiries**: Respond to guest inquiries and concerns positively. -...

  • Housekeeping Supervisor

    1 week ago

    Gurugram, Haryana, India SES FACILITY MANAGEMENT PVT LTD. Full time

    **Full job description** **Housekeeping Supervisor** **Job Summary**: The Housekeeping Supervisor is responsible for overseeing and coordinating the daily housekeeping operations to ensure high standards of cleanliness, hygiene, and orderliness are maintained across the hotel. This role involves supervising housekeeping staff, inspecting rooms and public...

  • Housekeeping Supervisor

    4 days ago

    Gurugram, Haryana, India xtracare logistics pvt. ltd Full time

    **Job Title**: Housekeeping Supervisor **Job Summary**: The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, orderliness, and service quality in all guest rooms, public areas, and back-of-house areas. This role involves leading a team of housekeepers,...

  • Housekeeping Supervisor

    2 weeks ago

    Gurugram, Haryana, India Aldott Hospitality Private Limited Full time

    **Job Summary**: The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations, ensuring cleanliness, hygiene, and organization in guest rooms, public areas, and back-of-house spaces. The role involves supervising housekeeping staff, maintaining quality standards, and ensuring guest satisfaction. **Key Responsibilities:1....

  • Site Supervisor

    1 week ago

    Gurugram, Gurugram, India TrueSeed.in Full time

    Job Description Company Description TrueSeed is a leading office space provider in Gurugram, specializing in expansion, renovation, and modern workplace transformation. With decades of experience in Gurugram's commercial office landscape, TrueSeed is a trusted partner for over 600 corporate clients and has delivered residential floors to families in...

  • Supervisor-housekeeping

    4 days ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Additional Information** Housekeeping Executive **Job Number** 24159016 **Job Category** Housekeeping & Laundry **Location** Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool,...

  • Site Supervisor

    3 weeks ago

    Gurugram, India Homeliq Full time

    Company Description Welcome to Homeliq, where we transform visions into reality through the art of interior design. Our skilled and creative professionals specialize in creating stunning and functional spaces across residential, commercial, and hospitality projects. We pride ourselves on our ability to listen to clients, understand their unique needs, and...

  • Warehouse Supervisor

    6 days ago

    Gurugram, Haryana, India Talent Futures Services Full time

    *Hiring for the Warehouse supervisor* *Male only* *Location Gurgaon sec 37* *6 days working* *Experience in warehouse management* *Salary upto 25k* *Face to face interview* *Any graduate* *WhatsApp* 8130861446* **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift - Morning shift Application...

  • Site Supervisor

    3 weeks ago

    Gurugram, India Designery Full time

    Site Supervisor – Bangalore (Interior Project) We at Designeryare looking for an experiencedSite Supervisorto manage and oversee the execution of our upcominginterior project in Bangalore. Role & Responsibilities: Supervise daily site activities and ensure work is completed as per drawings & quality standards Detailed Quality check is required for luxury...

  • Housekeeping Associate

    6 days ago

    Gurugram, Haryana, India IHCL Full time

    Job Responsibilities - Cleaning of a given numbers of rooms according to Company standards ensuring a defect free room. - Assist in “Single Point Entry” concept. - Provides a high level of service standards. - Follow-up on any assignments by his supervisor. - Should be helpful and courteous to guests at all times. - Follow periodical cleaning...