Production Support Specialist
4 weeks ago
We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across the industry, we are enabling students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.
Our flagship product - FundRight is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on a $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and we are poised to scale up globally.
Our second product - SelectRight is the world's first MarTech, SaaS platform that redefines the way students select the right colleges and the way colleges find and engage with the right students.
GradRight is a Delaware, USA registered company with a wholly owned subsidiary in India.
Brief:
As a production support engineer, you will be responsible for keeping the lights on for our production infrastructure and supporting all stakeholders (customers & internal teams) around their IT and product usage/configuration needs. You’ll own incident response management and work with various stakeholders to solve production issues. You’ll also work with product teams to help improve products based on your feedback.
Responsibilities:
Attend meetings with stakeholders to analyze, troubleshoot and diagnose product related problems
Own production data, support stakeholders with updates of data that can’t be edited via our administrative tools
Manage escalations to the engineering team and own the entire issue resolution workflow
Identify product improvement opportunities and work with product/engineering teams to implement them
Track metrics related to product performance and identify areas of improvement
Act as the initial point of contact for all IT related concerns
Create and maintain training materials and documentation pertaining to troubleshooting and usage of our applications
Requirements:
At least 3 years of experience working in a technology environment with microservices architecture
At least 1-year experience in incident management and stakeholder support
Experience with MongoDB and its related UI tools
Experience with writing SQL or NoSQL queries to get relevant reports
Excellent communication skills
Excellent debugging skills
Prior experience with BI tools (PowerBI, Looker), monitoring tools (NewRelic, Crashlytics, etc) is a plus
DevOps experience is a plus
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