Senior Product Support Specialist
1 week ago
This role is
Office Based
About CornerstoneOnDemandCornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM) leader with a core belief that companiesthrive when they help their employees to realize their potential. Putting thisbelief into practice, Cornerstone offers solutions to help companiesstrategically manage and continuously develop their talent throughout theentire employee lifecycle. Featuring comprehensive recruiting, personalizedlearning, development-driven performance management, and holistic HR planning,Cornerstone's human capital management is successfully used by more than 7000global clients of all sizes, representing all major industries, spanning over75 million users across 192 countries and 43 languages. Using one data modeland one integrated, extensible platform, Cornerstone HCM platform gives clientsgreater talent insights, recommendations and supporting tools to meet theirgrowing human capital management needs.Job DescriptionThe Senior Product Support Specialistwill play a critical role in providing technical assistance for SumTotal'scustomer base. As a member of Global Customer Support, Support Engineersprovide real-time technical support on SumTotal Enterprise products throughe-mail and phone interactions with customers and by using SumTotal's CRM. Thefundamental goal of this position is to help our customers achieve successusing our products. The job involves handling and resolving complex technicalqueries and issues in the areas of product functionality and defect correction.The position is responsible for maintaining a high and personalized quality ofcustomer support with our strategic customer base, being aware of the breadthof SumTotal's service and solution offerings and identifying opportunities thatbring the customer's objectives and SumTotal's solutions together for mutualbenefitResponsibilities:Develop a deep knowledge of SumTotal's range of enterprise products.Communicating with corporate customers via CRM, telephone, email, or other media as applicable, regarding technically complex problems identified in SumTotal's software products, and maintaining effective customer relations.Solve user issues, ranging from basic to technically complex, including software functionality, data communication/networking troubleshooting, OS and browser-related issues.Partner with cross-functional teams on complex customer issues, ensuring root cause is identified and fixed.Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.Resolve incidents and keep customers updated during the issue resolution process as per SLAs.Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Sum Total's self-service options.Ensure customers can execute their business objectives through the use of our application.Assist internal team with case prioritization to ensure successful go-live of new customersRequirements:Knowledge of SQL programming (DML/DDL/joins) is mandatory.Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage.Knowledge of NoSQL and authentication Technologies like LDAP, SSO, OpenID, ADFS, etc. is an added advantage.Should have hands-on experience in debugging web-based applications.Exposure to tools like Fiddler, Wireshark, Browser-based Developer Tools, Postman etc.Should have exposure to talking to clients/end customers.Strong customer service focus, good problem-solving skills, and excellent communication skillsAbility to communicate effectively to varying levels within the organization.Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences5+ years' of experience in application support.Must be adaptable and have a strong disposition to learn in a fast-paced environment.
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Senior Product Support Specialist
1 week ago
hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal...
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Senior Product Support Specialist
1 week ago
Hyderabad, Telangana, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital...
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Senior Product Support Specialist
1 week ago
Hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital...
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Hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About Cornerstone OnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human...
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Senior Product Support Specialist
1 week ago
Hyderabad, Telangana, India Cornerstone OnDemand Full timeWe're looking for aSenior Product Support SpecialistThis role isOffice BasedAbout CornerstoneOnDemandCornerstone OnDemand (NASDAQ:CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM)...
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