Production Support Specialist
4 weeks ago
GradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector.
We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across the industry, we are enabling students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.
Our flagship product - FundRight is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on a $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and we are poised to scale up globally.
Our second product - SelectRight is the world's first MarTech, SaaS platform that redefines the way students select the right colleges and the way colleges find and engage with the right students.
GradRight is a Delaware, USA registered company with a wholly owned subsidiary in India.
Brief:
As a production support engineer, you will be responsible for keeping the lights on for our production infrastructure and supporting all stakeholders (customers & internal teams) around their IT and product usage/configuration needs. You’ll own incident response management and work with various stakeholders to solve production issues. You’ll also work with product teams to help improve products based on your feedback.
Responsibilities:
- Attend meetings with stakeholders to analyze, troubleshoot and diagnose product related problems
- Own production data, support stakeholders with updates of data that can’t be edited via our administrative tools
- Manage escalations to the engineering team and own the entire issue resolution workflow
- Identify product improvement opportunities and work with product/engineering teams to implement them
- Track metrics related to product performance and identify areas of improvement
- Act as the initial point of contact for all IT related concerns
- Create and maintain training materials and documentation pertaining to troubleshooting and usage of our applications
Requirements:
- At least 3 years of experience working in a technology environment with microservices architecture
- At least 1-year experience in incident management and stakeholder support
- Experience with MongoDB and its related UI tools
- Experience with writing SQL or NoSQL queries to get relevant reports
- Excellent communication skills
- Excellent debugging skills
- Prior experience with BI tools (PowerBI, Looker), monitoring tools (NewRelic, Crashlytics, etc) is a plus
- DevOps experience is a plus
-
Product Support Specialist
1 week ago
Hyderabad, India JAGGAER Full timeAbout the Company:JAGGAER is the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS-based indirect...
-
Product Support Specialist
1 week ago
hyderabad, India JAGGAER Full timeAbout the Company:JAGGAER is the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS-based...
-
Product Support Specialist
1 week ago
Hyderabad, India JAGGAER Full timeAbout the Company:JAGGAERis the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East.JAGGAERoffers complete SaaS-based indirect and...
-
Product Support Specialist
2 weeks ago
Hyderabad, India JAGGAER Full timeAbout the Company:JAGGAER is the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS-based indirect...
-
Product Support Specialist
2 weeks ago
Hyderabad, India JAGGAER Full timeAbout the Company:JAGGAER is the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS-based indirect...
-
Product Support Specialist
2 weeks ago
Hyderabad, India JAGGAER Full timeAbout the Company: JAGGAER is the world’s largest independent spend management company, with over 1,850 customers connected to a network of 3.7 million suppliers in 70 countries, served by offices located in North America, Latin America, throughout Europe, the United Kingdom, Australia, Asia, and the Middle East. JAGGAER offers complete SaaS-based...
-
Senior Product Support Specialist
2 weeks ago
Hyderabad, India Cornerstone OnDemand Full timeWe're looking for aSenior Product Support SpecialistThis role isOffice BasedAbout CornerstoneOnDemandCornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM)...
-
Senior Product Support Specialist
2 weeks ago
Hyderabad, Telangana, India Cornerstone OnDemand Full timeWe're looking for aSenior Product Support SpecialistThis role isOffice BasedAbout CornerstoneOnDemandCornerstone OnDemand (NASDAQ:CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital management (HCM)...
-
Senior Product Support Specialist
2 weeks ago
Hyderabad, Telangana, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital...
-
Senior Product Support Specialist
2 weeks ago
hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal...
-
Senior Product Support Specialist
2 weeks ago
Hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About CornerstoneOnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human capital...
-
Senior Product Support Specialist
3 weeks ago
Hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Senior Product Support Specialist This role is Office Based About Cornerstone OnDemand Cornerstone OnDemand (NASDAQ: CSOD) was founded with apassion for empowering people through learning and a conviction that peopleshould be your organization's greatest competitive advantage. Cornerstone is a recognizedglobal human...
-
Catalog Specialist
2 months ago
hyderabad, India ADCI HYD 13 SEZ - H84 Full timeThe mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and...
-
Catalog Specialist
3 months ago
Hyderabad, India ADCI HYD 13 SEZ - H84 Full timeThe mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and...
-
Customer Care Executive
3 weeks ago
Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full timeDear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...
-
Customer Service Executive
3 weeks ago
Hyderabad, India Technology Support Specialist Full time**Job Description: Customer Service Executive (Banking Sector)** **Position Overview**: **Requirements**: Education: Minimum graduation in any discipline. A background in finance, commerce, or banking will be an added advantage. Language Skills: Fluency in Hindi and English is mandatory, both written and verbal. Communication: Strong interpersonal and...
-
Hyderabad, Telangana, India Amazon Full timeAMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...
-
Hyderabad, Telangana, India Amazon Full timeAMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...
-
Production Support Specialist
4 weeks ago
hyderabad, India GradRight Inc. Full timeGradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector.We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...
-
Production Support Specialist
2 weeks ago
Hyderabad, Telangana, India GradRight Inc. Full timeGradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector.We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...