Operations Head

7 hours ago


Guntur, Andhra Pradesh, India Talasha Full time

Talasha has been mandated to hire a City Operations Head for India's first ever quick service app that provides instant house helps . This fast growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes. This is a leadership role that owns end-to-end of last mile operations for the company

Responsibilities -

  • Lead city wide operations to enable customers with on-time delivery of service
  • Manage end to end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
  • Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network
  • Build scalable processes that expand the value proposition & be replicated in all the top cities in the country
  • Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc
  • Build & lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis

Good to Have-

  • 10-14 years in driving business & last mile operations
  • Experience handling operations P&L, large grey collar teams & complex ground operations.
  • Excellent data & analytical skills to own Performance Metrics
  • Fluent in English, Hindi, and Marathi

CTC - Upto Rs.40LPA + Esops

Location - Mumbai



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