
Operations Head
7 hours ago
Talasha has been mandated to hire a City Operations Head for India's first ever quick service app that provides instant house helps . This fast growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes. This is a leadership role that owns end-to-end of last mile operations for the company
Responsibilities -
- Lead city wide operations to enable customers with on-time delivery of service
- Manage end to end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
- Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
- Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network
- Build scalable processes that expand the value proposition & be replicated in all the top cities in the country
- Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc
- Build & lead teams of hub executives and recruiters.
- Drive service staff acquisition through on-ground marketing.
- Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis
Good to Have-
- 10-14 years in driving business & last mile operations
- Experience handling operations P&L, large grey collar teams & complex ground operations.
- Excellent data & analytical skills to own Performance Metrics
- Fluent in English, Hindi, and Marathi
CTC - Upto Rs.40LPA + Esops
Location - Mumbai
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