Customer Service Representative- Fresher's

2 weeks ago

Noida, India HCLTech Full time
Walk-In Drive for Customer Support Executive HCL Tech
Profile - Voice, customer service .
HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Interview Location: - HCL Technologies: -
A- 8 & 9, Sector 60, Noida, Uttar Pradesh
Work Location: Noida Sec-144/Noida Sec 126
Two Ways Cabs Available
Walk-in Date- 9th Sept 25 to 12thSept 25
Timing- 11am-3pm
Job Description - Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Contact Person- Urmika Shah Mehta

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