Customer Service Representative- Fresher's

3 days ago

Noida, Uttar Pradesh, India HCLTech Full time
Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service.

HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.

Designation: Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Work Location: Noida Sec-144/Noida Sec 126

Two Ways Cabs Available

Walk-in Date- 9th Sept 25 to 12thSept 25

Timing- 11am-3pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.

Work Experience & Qualification criteria:

- Excellent communication skills - both verbal and written - with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain

Job Description

- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers

Contact Person- Urmika Shah Mehta

Urmika.shahmehta@hcltech.com

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