Customer Service Representative- Fresher's

2 weeks ago

Noida, India HCLTech Full time

Walk-In Drive for Customer Support Executive HCL Tech


Profile - Voice, customer service.


HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.


Designation: Customer Care Representative-Freshers


Any Grad/UG can apply (No Regular Students / No Law Graduate)


B.tech, MTech, BCA and MCA is not eligible.


Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301


Work Location: Noida Sec-144/Noida Sec 126


Two Ways Cabs Available


Walk-in Date- 9th Sept 25 to 12thSept 25


Timing- 11am-3pm


Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.

Work Experience & Qualification criteria:

  • Excellent communication skills - both verbal and written - with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in UK/US Inbound calling preferably in Banking domain

Job Description

  • Answer all inbound queries as per call flow procedure.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers


Contact Person- Urmika Shah Mehta

Urmika.shahmehta@hcltech.com

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