Customer Service Representative- Fresher's

2 weeks ago

Noida, India HCLTech Full time

Walk-In Drive for Customer Support Executive HCL TechProfile - Voice, customer service.HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.Designation: Customer Care Representative-FreshersAny Grad/UG can apply (No Regular Students / No Law Graduate)B.tech, MTech, BCA and MCA is not eligible.Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh Work Location: Noida Sec-144/Noida Sec 126Two Ways Cabs AvailableWalk-in Date- 9th Sept 25 to 12thSept 25Timing- 11am-3pmJob Description - Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.Work Experience & Qualification criteria:- Excellent communication skills - both verbal and written - with a professional telephone etiquette- Helpful, empathetic, and enthusiastic about customer service- Freshers in UK/US Inbound calling preferably in Banking domainJob Description- Answer all inbound queries as per call flow procedure.- Adherence to process to ensure high quality and customer service.- Follow escalation procedures for issues uncontrollable at agent level First call resolution.- Break schedule adherence.- Involvement in motivational activities, implementing feedback given during monitoring sessions.- Updating various logs like escalation log, complaint tracker etc.- Ensuring data security - proprietary data of customersContact Person- Urmika Shah

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