Service Desk Specialist

1 month ago


Chennai, India Tata Consultancy Services Full time
Role - Service Desk AnalystRequired Technical Skill Set - Desktop & Technical troubleshootingExp Range-1 to 10 YearsLocation- Chennai, Pune, Noida, Kolkata, Hyderabad, Delhi

Desired Competencies (Technical/Behavioural Competency)Must-HaveRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skillsWillingness to work in any shifts including night shifts and weekendsAccountable to answer customer requests and assisting customer either by over the phone, email, chat or WebShould be flexible for voice supportAbility to understand customer issue and route to appropriate teamMust be a strong cross-team collaboratorRequires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirementBasic knowledge about Systems, backup and NetworkAbility to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have1. ITIL Knowledge and Certification.

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