IT Service Desk

1 month ago

Chennai, India HTC Global Services Full time
HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Hiring IT Service Desk for our premium project.

The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop Support:Peripheral Configuration SupportNetwork Configuration and TroubleshootingUser AdministrationEmail Client IssuesAntivirus install /updateThe Service Provider will perform the following functions to facilitate and manage the processes of the Service Desk:Attend operational phone and video conference meeting.Incident management.Issue management and resolution using ticketing systemAnalyze and resolve issuesDocument resolved issuesProvide Root Cause Analysis (RCA), if requestedUpdate the knowledge repositoryCommunicate the closure of issuesCreate weekly/monthly status reportsStatus reports will be based on data requested by client.Escalate issues to other support teamsSeverity 1 and 2 and business critical incidents will be documented and transferred to the appropriate vendor or client support team via a direct phone call. The Service Desk will follow the escalation process to transfer the incident via phone until they have successfully contacted the appropriate team or escalated to client IT management.Raise ticket with client vendors and use vendors ticket system as requiredApplication tickets direct to client teamTicket Routing ProcessService Desk will route problem tickets with respect to SQL, Oracle and application related problems to respective client and vendor support groups.

Interested candidates please do share your updated CV to mentioning your Current CTC, expected CTC and notice period details.

#HTCGlobalServices #ITJobs #hiring #lookingforjob #careers #jobs #immediatejoiner #recruitment #technology #jobseekers #interview #lookingforjobchange #newjob #Servicedesk #infrastructure

  • It service desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    4 weeks ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...

  • It service desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    4 weeks ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    3 weeks ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    1 month ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    1 month ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    1 month ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • Service desk

    2 months ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: service desk Experience Range: 6 – 8 Years Location: Bangalore/ Chennai Must Have: Answers and responds to inbound calls or electronic...

  • service desk

    1 month ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:- Answers and responds to inbound calls or electronic requests...

  • service desk

    4 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:Answers and responds to inbound calls or electronic requests from...

  • Opening for IT Service Desk

    6 months ago

    Chennai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...

  • service desk

    1 month ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:Answers and responds to inbound calls or electronic requests from...

  • service desk

    2 months ago

    chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: service desk Experience Range: 6 – 8 Years Location: Bangalore/ Chennai Must Have: Answers and responds to inbound calls or electronic...

  • service desk

    2 months ago

    chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:Answers and responds to inbound calls or electronic requests from...

  • service desk

    2 months ago

    chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: service desk Experience Range: 6 – 8 Years Location: Bangalore/ Chennai Must Have: Answers and responds to inbound calls or electronic...

  • service desk

    2 months ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:Answers and responds to inbound calls or electronic requests from...

  • service desk

    2 months ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: service deskExperience Range: 6 – 8 YearsLocation: Bangalore/ ChennaiMust Have:Answers and responds to inbound calls or electronic requests from...