IT Service Desk

4 weeks ago

chennai, India HTC Global Services Full time

HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.


Hiring IT Service Desk for our premium project.


The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:

  • Desktop Support:
  • Peripheral Configuration Support
  • Network Configuration and Troubleshooting
  • User Administration
  • Email Client Issues
  • Antivirus install /update
  • The Service Provider will perform the following functions to facilitate and manage the processes of the Service Desk:
  • Attend operational phone and video conference meeting.
  • Incident management.
  • Issue management and resolution using ticketing system
  • Analyze and resolve issues
  • Document resolved issues
  • Provide Root Cause Analysis (RCA), if requested
  • Update the knowledge repository
  • Communicate the closure of issues
  • Create weekly/monthly status reports
  • Status reports will be based on data requested by client.
  • Escalate issues to other support teams
  • Severity 1 and 2 and business critical incidents will be documented and transferred to the appropriate vendor or client support team via a direct phone call. The Service Desk will follow the escalation process to transfer the incident via phone until they have successfully contacted the appropriate team or escalated to client IT management.
  • Raise ticket with client vendors and use vendors ticket system as required
  • Application tickets direct to client team
  • Ticket Routing Process
  • Service Desk will route problem tickets with respect to SQL, Oracle and application related problems to respective client and vendor support groups.


Interested candidates please do share your updated CV to mentioning your Current CTC, expected CTC and notice period details.


#HTCGlobalServices #ITJobs #hiring #lookingforjob #careers #jobs #immediatejoiner #recruitment #technology #jobseekers #interview #lookingforjobchange #newjob #Servicedesk #infrastructure

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