Customer Service Representative

4 weeks ago


Gurgaon, India Three Across Full time
Job Title: Customer Care RepresentativeLocation:

GurugramExperience:

0-3 YearsEmployment Type:

Full-Time

Job SummaryWe are seeking a proactive and empathetic Customer Care Representative to join our team. The ideal candidate will act as the primary point of contact for customers, ensuring their queries, concerns, and requests are addressed promptly and professionally. This role demands excellent communication, problem-solving skills, and a customer-first attitude.

Key ResponsibilitiesCustomer Interaction:Handle incoming calls, inquiries from customers with a professional and friendly demeanor.Provide accurate information regarding products, services, and policies.Issue Resolution:Resolve customer complaints or queries effectively within the defined SLA.Escalate unresolved issues to the appropriate teams and ensure timely follow-up.

QualificationsEssential:Graduate/ Under-Graduate.0-3 years of experience in

Customer Service (International Voice process).Strong verbal and written communication skills.Problem-solving abilities with a focus on customer satisfaction.Multitasking and time management skills in a fast-paced environment.Basic computer proficiency, including MS Office and typing skills.Good to have:Experience from BFSI, Health Care, Aviation, Ecommerce with be an additional advantage.

What you get?Salary Offered - 20k to 42k per month (basis experience).5 Days working with rotational shifts and week-offs.Transport facilityPerformance Based incentives.Additional allowances for night shifts

Why Join Us?Opportunity to grow within a supportive and customer-focused organization.Comprehensive training to help you succeed in your role.Competitive salary with performance incentives.If you are passionate about delivering exceptional customer service and enjoy solving problems, we’d love to hear from you



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