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Mortgage Broker Assistant – Customer Service
3 months ago
Position Title: Mortgage Broker Assistant – Customer Service
Work Set-up: Work from Office
Schedule: Monday to Friday, 7:00 am to 4:00 pm
Salary: Php 35,000.00 – Php 40,000.00
Join our client's extraordinary team of highly skilled professionals, where expertise meets efficiency in the realm of administrative support. With a wealth of experience in mortgage broker processes and proficiency in industry-standard software, they are dedicated to delivering unparalleled support, ensuring seamless operations and success in every endeavor. Take the next step in your career journey with us and become an integral part of a dynamic company committed to excellence.
JOB DESCRIPTION FOR A MORTGAGE BROKER ASSISTANT – CUSTOMER SERVICE
Your Responsibilities as Mortgage Broker Assistant – Customer Service would be:
• Support broker by focusing on nurturing relationships and post settlement customer care.
• Provide dedicated customer support services.
• Database and Marketing management.
• Gather current loan and property data.
• Prepare annual review reports.
• Process pricing requests.
• Monitor pre-approval applications.
• Track loans form approval to settlement.
• Post settlement or after care email to clients every 3, 6, 12 months (as required).
• Providing administrative support to the Mortgage Broker and their applications as required.
Qualifications as Mortgage Broker Assistant – Customer Service:
• Someone with 2- 3 years of BPO experience. Ideally experienced in a sales or processing role.
• Australian experience supporting a mortgage broker or banking/lending industry is an advantage.
• Experience with any CRM is preferred but not required.
• Passionate about delivering quality client outcomes who is also accountable and accurate with their work.
• Excellent written and verbal communication skills and a good understanding of mathematics.
• Ability to work in a cohesive and high-paced environment.
• Well-presented, detail orientated & proficient at multi-tasking.
• Great team player with a strong work ethic.
• Hands-on experience with office 365 management systems, CRM Online office-related software.
• Familiarity with online calendars and/or cloud systems and social media management.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
