Customer Service Executive

2 months ago

india Orchestrate Mortgage and Title Solutions, LLC Full time

Position: Customer Service Executive

Experience: 0 -1 years in a US-based Call Center

Education: Undergraduate or Graduate degree


Skills Required:


  • Excellent Written and Communication Skills: Ability to articulate ideas clearly and effectively through both written and verbal communication.
  • Customer-Centric Approach: Dedication to providing exceptional service to customers, understanding their needs, and resolving issues promptly.
  • Problem-Solving Abilities: Capability to identify and address customer concerns or inquiries efficiently and effectively.
  • Adaptability: Flexibility to handle various customer situations, adapt to changing environments, and manage multiple tasks simultaneously.
  • Technical Proficiency: Familiarity with basic computer applications and software used in customer service settings.
  • Team Player: Ability to collaborate within a team environment and contribute to a positive work culture.


Responsibilities:


  • Handling Customer Inquiries: Answering incoming customer calls, emails, or chats professionally and promptly to provide information or resolve issues.
  • Issue Resolution: Identifying and resolving customer problems or complaints, ensuring customer satisfaction and retention.
  • Documentation and Record Keeping: Maintaining accurate records of customer interactions and transactions using specified systems or databases.
  • Product/Service Knowledge: Acquiring and maintaining comprehensive knowledge of products/services to assist customers effectively.
  • Adhering to Guidelines and Procedures: Following established guidelines, procedures, and policies to ensure quality service delivery.
  • Collaboration with Teams: Working collaboratively with other departments or teams to resolve complex customer issues.


Additional Information:


  • Shift Work: May require flexibility in work hours due to the nature of customer service operations, including weekends or holidays.
  • Training: Participation in ongoing training sessions or workshops to enhance skills and stay updated with product/service information.


  • This role involves being the frontline representative of the company, interfacing directly with customers to address inquiries, resolve issues, and maintain high levels of customer satisfaction. The focus is on delivering exceptional service and building positive relationships with customers while adhering to company standards and policies.

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