Customer Service Supervisor

2 weeks ago

India BizBox Publishing Full time

This is a remote position.

**What to expect at Bizbox**:

- A workplace driven by non-negotiable and ‘Culture First’ organizational values
- A competitive and progressive Leave Policy.
- Unlimited Coffee, Tea, and snacks

**About us**:
We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers who are dedicated to succeeding on behalf of one another and on behalf of our customers, at scale.

**What we do**:
Bizbox clients make up a variety of market leaders in the following areas: Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, Social Media. Our clients require creative content that is inspirational, motivational, narrative-driven, and also technical.

Our vision is to create products and services that radically improve the success of our customers. We are also a modern content communication company committed to creating and designing relevant and valuable content that will create amazement, ignite inspiration, educate, promote entrepreneurial gusto, and motivate our community of customers to succeed.

**What we’re looking for**:
We are looking for a client servicing supervisor who has professional experience in supervising a client servicing team. This individual will be a team member with professional-level written and verbal communication skills in English. This is a crucial role within the company so it’s important to us that you have a passion for client servicing and that individually this is a great fit for you as well. This position is ideal for a person with a growth mindset as well as positive problem-solving skills to help promote a positive client experience every step of the way. The person should be flexible with the days worked during the week and be available to work on the weekends when scheduled.

They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North’ by practicing:

- An Open mind to always improving through coaching.
- On-time and accurate delivery.
- Kindness.
- Transparency; Accountable and humble, yet has the strength to communicate with their upline with conviction
- Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.
- Inspecting what we expect; Planning what we do, doing what we plan.

The Client Servicing Supervisor will be responsible as a team leader and to ensure excellent client servicing while maintaining an overall high team standard for the client experience through team supervising and coaching. This individual is someone who orients to meeting targets without sacrificing quality. This position will be responsible for day-to-day operations of the client servicing team as well as reporting responsibly to the Client Servicing Assistant Manager and senior management

**Key Responsibilities**:

- Oversee workflow for the client servicing team
- Manage employee resources
- Sequence, prioritize, and assign tasks within the client servicing team
- Quality control of the client experience and communication
- Design processes and procedures for the department
- Monitor department productivity to ensure targets are met
- Provide constructive feedback and coaching when needed
- Maintain organization and follow systems for all client records
- Other administrative tasks and projects as assigned by manager
- Train individuals on standards and operating procedures
- Assist the team in developing skills in active listening as well as client concern resolution

**PERFORMANCE GOALS / KPIs**
- **Client Communication Response**
- Maintain accurate records and reporting on team goals of response to client within 24 hours
- Assign and accurately track team performance on scheduled tasks
- **Client Calls**:

- Listen to and evaluate client calls and coach the team as needed
- Complete follow up calls for escalations as scheduled and debrief with team as needed
- Clearly communicate with client servicing assistant manager and senior management for any escalations when necessary
- **Scheduled client project timelines**
- Assist the team in preparing and verifying all assigned date specific project timelines at minimum 2 weeks in advance with 100% accuracy
- **Emergency situations**
- Follow up with client following all emergency protocols as a team leader the week after the emergency occurs
- Follow all documentation of communication protocols in client management systems

**SUPERVISOR/LEADERSHIP ESSENTIALS**:

- Holder of this position agrees with the mission of the company and is excited to add value to its culture and goals.
- Fast, easy, accurate performance and service
- An accurate and up-to-date understanding of all systems, platforms, communication channels, and standard operating procedures (SOPs)
- Continuous improvement
- If it is needed and it doesn't exists, work with the AM to create a solut

  • Customer Service Escalation Supervisor

    3 weeks ago

    India BizBox Publishing Full time

    This is a remote position. **What to expect at Bizbox**: A workplace driven by non-negotiable and ‘Culture First’ organizational values A competitive and progressive Leave Policy. **About us**: We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media and entertainment industries...

  • Customer Service Escalation Supervisor

    4 days ago

    India BizBox Publishing Full time

    This is a remote position.What to expect at Bizbox:A workplace driven by non-negotiable and 'Culture First' organizational valuesA competitive and progressive Leave Policy.About us:We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media and entertainment industries worldwide. We're a team...

  • Customer Service Supervisor

    4 days ago

    India iScale Solutions Full time

    Job Description Provides day-to-day leadership to ensure a high-performance, customer service-orientedwork environment that supports achieving the Team's objectives in providing exceptionalexperience and meets the Global Metrics. Prioritizes, assigns, evaluates, supervises the work of all Customer Care Representatives.Provides coaching and guidance for...

  • Customer Service Supervisor

    2 weeks ago

    India Tata SIA Airlines Full time

    **Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning **Key...

  • Customer Service Supervisor

    2 weeks ago

    India Tata SIA Airlines Full time

    **Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key...

  • Customer Service Specialist-II

    4 days ago

    india H.B. Fuller Full time

    As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • Customer Service Supervisor

    4 days ago

    India Tata SIA Airlines Full time

    Job OverviewTo assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response PlanningKey Responsibilities...

  • Customer Service Supervisor

    4 days ago

    India Tata SIA Airlines Full time

    Job OverviewTo assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.Key...

  • Housekeeping Supervisor

    4 weeks ago

    india Nasmah International Full time

    Company Description Nasmah International is a professional overseas recruitment agency that has been in operation for over 22 years, serving clients from GCC countries. Our primary objective is to provide high-quality manpower solutions tailored to the specific requirements of our clients. Role Description This is a full-time remote role for a Housekeeping...

  • Customer Service Engineer

    1 month ago

    india Convergint Asia Pacific Full time

    Title: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint...

  • Customer Service Agent

    4 days ago

    India Unified Microsystems Full time

    Job Description PurposeAs a Customer Service Agent, you will be the frontline support for our customers, ensuring they receive prompt, professional, and courteous service. Your primary role will involve responding to customer inquiries, resolving issues, and providing information about our products and services. You will play a crucial role in maintaining...

  • Customer Quality Supervisor

    4 weeks ago

    india Advanced Sterilization Products Full time

    Office Address : #16 Salarpuria Premia (Opp. Cessna Business Park), Sarjapur Outer Ring Road (ORR), Bangalore 560103 Supervisor, Customer Quality will be responsible for leading worldwide product complaint handling team. Responsibilities include ensuring timely evaluation, investigation and closure of reportable and non-reportable product complaints in...

  • Spanish Customer Service Host

    1 week ago

    india Language Recruiters Full time

    Job Description This exciting role as a Spanish speaking Customer Service Host in Ceuta, Spain within the growing Customer Support Department offers the opportunity to work in the e-commerce industry, providing excellent services to international clients and their businesses. The core strength of our client lies in its people, recognizing employees as the...

  • Qc Supervisor

    2 months ago

    India CR3 Group Full time

    CR3 is a leading provider of energy engineering solutions across Asia, serving world-class customers in energy production, chemical processing, power, and other asset-intensive industries. Since 1991, we have supported owners and operators of onshore and offshore facilities throughout Asia with a comprehensive portfolio of industrial maintenance, plant...

  • Arabic Customer Service Host

    5 days ago

    india Language Recruiters Full time

    Job Description Join Our client’s vibrant Customer Support Department as an Arabic speaking Customer Service Host in Cape Town who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client’s businesses. At the heart of our client are its people, as the organization believes its...

  • Supervisor

    5 days ago

    India Relaxo Footwears Full time

    **Position Title: Supervisor - Quality/inspection QC** **Department**: - Quality**Work Location**: - Bhiwadi**Grade**: - Supervisor**Travel Required**: - Yes (90%)**Reporting to**: **Administrative**: - Plant Head - Quality**Reported by**: - NA**Functional**: - Plant Head - Quality**Minimum Job Requirements** **Educational Qualification**: -...

  • Supervisor

    3 weeks ago

    India Relaxo Footwear Full time

    **Position Title: Supervisor - Production** **Department**: - Production**Work Location**: - BAHADURGARH**Grade**: - Supervisor**Travel Required**: - 10%**Reporting to**: **Administrative**: - Manager Production**Reported by**: - Supervisor-Production**Functional**: - Manager Production**Minimum Job Requirements** **Educational Qualification**: -...

  • Supervisor

    2 months ago

    India Driver Logistics Full time

    Supervisor - Ability to delegate when assigning employee workloads - Problem-solving skills to handle customer complaints and production issues - Clear knowledge of warehouse operations - Ability to multitask in a fast-paced environment - Management skills Leadership and organizational skills to run the warehouse efficiently - Proficiency in inventory and/or...

  • Shift supervisor

    4 days ago

    India Top Career Full time

    Job briefWe are looking for a skilled shift supervisor to help us create an awesome customer experience and keep things in good order.On a daily basis, you'll supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. Shift supervisor skills include contributing to the production strategy by...

  • Shift supervisor

    4 weeks ago

    india Top Career Full time

    Job briefWe are looking for a skilled shift supervisor to help us create an awesome customer experience and keep things in good order.On a daily basis, you’ll supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. Shift supervisor skills include contributing to the production strategy...