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Customer Care Assistant
2 weeks ago
**Position Title: Customer Care Assistant**
**Department**:
- Retail**Work Location**:
- Retail Outlets**Grade**:
- S1/S2/S3**Travel Required**:
- No**Reporting to**:
**Administrative**:
- Cluster Incharge**Reported by**:
- NA**Functional**:
- Cluster Incharge**Minimum Job Requirements**
**Educational Qualification**:
- 12th**Experience**:
- 0 - 2 yrs. of Retail assistant experience**Any additional requirement**:
**Purpose of the Position (Job Summary)**
- To ensure that customer needs are catered to in the Retail outlet.
**Key Roles and Responsibilities**
**Financial**
- Responsible for achieving sales target
- Keeping track of daily expense within own area of work, to ensure cost is kept under control
**Customer Oriented**
- Assisting customer in the selection and purchase of product
- Highlighting special promotions to customers
- Handling customer complaint in professional and diplomatic manner, escalating to ROI when required
**People Oriented**
- Collaborating with Helpers to meet the sales target
**Internal Business Process**
- Keeping the shop floor clean and tidy at all times
- Keeping merchandise in an orderly and neat fashion
- Checking the inventory listing with actual stock and sharing discrepancy with the ROI
**Competencies**
**Technical/Functional**
**Behavioral**
- Selling skill
- Product Knowledge
- Computer Knowledge - E.g. Billing
- Customer Focus
- Collaboration
- Result Orientation
- Adaptability
- Grooming
**Key Result Areas**
**Quantitative**
**Qualitative**
- Sales Achievement (Achievement against Targets.
- Growth Value (Growth Against Last Year Respective Month)
- Audit Report
- Stock maintenance - backend and Display
- Customer Service
- Store cleanliness and display
**Key Stakeholder Management**
**Internal**
**External**
- Cluster Incharge
- ROI
- Helper
- Customers
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