
Lead - Delivery Quality
3 weeks ago
We are looking for a skilled professional with 5-8 years of experience to lead our delivery quality team in Hyderabad. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills.
Roles and Responsibility
- Lead the delivery quality team to ensure high-quality services are provided to clients.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze data to identify trends and opportunities for process improvements.
- Provide training and coaching to team members on quality control procedures.
- Ensure compliance with industry standards and regulatory requirements.
Job Requirements
- Minimum 5 years of experience in healthcare management services or a related field.
- Strong knowledge of quality control processes and procedures.
- Excellent leadership and communication skills.
- Ability to analyze data and identify trends and opportunities for process improvements.
- Strong problem-solving and conflict resolution skills.
- Experience working in a fast-paced environment and managing multiple priorities simultaneously.
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