Lead - Delivery Quality
24 hours ago
- Omega Healthcare Management Services Private Limited
TELANGANA
Posted On
10 Sep 2025
End Date
24 Sep 2025
Required Experience
5 - 8 Years
Basic Section
No. Of Openings
1
Grade
2A
Designation
Lead - Delivery Quality
Closing Date
24 Sep 2025
Organisational
Country
IN
State
TELANGANA
City
HYDERABAD
Location
Hyderabad II
Skills
Skill
VENDOR MANAGEMENT
SERVICE DELIVERY
SIX SIGMA
PROCESS IMPROVEMENT
PROJECT MANAGEMENT
QUALITY ASSURANCE
OUTSOURCING
BUSINESS PROCESS
CRM
QUALITY MANAGEMENT
Education Qualification
No data available
CERTIFICATION
No data available
Job Description
Job Title: Lead – Delivery Quality (Clinical Prior Authorization)
Location: Hyderabad
Experience Required: 2–3 years (with minimum 1 year as a Lead)
Job Description:
We are seeking a motivated and experienced Lead – Delivery Quality with strong expertise in Clinical Prior Authorization processes. The ideal candidate will have experience handling initiations and follow-ups, managing a dynamic team, and ensuring quality delivery standards.
Key Responsibilities:
- Lead and manage a team of 10–15 agents in Clinical Prior Authorization processes.
- Oversee day-to-day operations, ensuring adherence to quality and productivity targets.
- Support, coach, and guide the team to achieve business goals and maintain high performance.
- Ensure team members successfully clear the Prior Authorization assessment with at least 80% pass score.
- Collaborate with quality and operations teams to drive continuous improvement.
- Monitor performance metrics and provide feedback for improvement.
Required Skills & Qualifications:
- 2–3 years of experience in Clinical Prior Authorization (initiations and follow-ups).
- Minimum 1 year of experience as a Lead, handling a team of 10–15 agents.
- Strong domain knowledge of the US Healthcare industry.
- Excellent communication and people management skills.
- Ability to motivate, coach, and develop a team in a dynamic environment.
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