Lead - Delivery Quality

24 hours ago


Hyderabad, Telangana, India OMH HealthEdge Holdings Full time ₹ 5,00,000 - ₹ 15,00,000 per year
  • Omega Healthcare Management Services Private Limited
    TELANGANA

Posted On

10 Sep 2025

End Date

24 Sep 2025

Required Experience

5 - 8 Years

Basic Section

No. Of Openings

1

Grade

2A

Designation

Lead - Delivery Quality

Closing Date

24 Sep 2025

Organisational

Country

IN

State

TELANGANA

City

HYDERABAD

Location

Hyderabad II

Skills

Skill

VENDOR MANAGEMENT

SERVICE DELIVERY

SIX SIGMA

PROCESS IMPROVEMENT

PROJECT MANAGEMENT

QUALITY ASSURANCE

OUTSOURCING

BUSINESS PROCESS

CRM

QUALITY MANAGEMENT

Education Qualification

No data available

CERTIFICATION

No data available

Job Description

Job Title: Lead – Delivery Quality (Clinical Prior Authorization)

Location: Hyderabad

Experience Required: 2–3 years (with minimum 1 year as a Lead)

Job Description:

We are seeking a motivated and experienced Lead – Delivery Quality with strong expertise in Clinical Prior Authorization processes. The ideal candidate will have experience handling initiations and follow-ups, managing a dynamic team, and ensuring quality delivery standards.

Key Responsibilities:

  • Lead and manage a team of 10–15 agents in Clinical Prior Authorization processes.
  • Oversee day-to-day operations, ensuring adherence to quality and productivity targets.
  • Support, coach, and guide the team to achieve business goals and maintain high performance.
  • Ensure team members successfully clear the Prior Authorization assessment with at least 80% pass score.
  • Collaborate with quality and operations teams to drive continuous improvement.
  • Monitor performance metrics and provide feedback for improvement.

Required Skills & Qualifications:

  • 2–3 years of experience in Clinical Prior Authorization (initiations and follow-ups).
  • Minimum 1 year of experience as a Lead, handling a team of 10–15 agents.
  • Strong domain knowledge of the US Healthcare industry.
  • Excellent communication and people management skills.
  • Ability to motivate, coach, and develop a team in a dynamic environment.


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