Customer Success Manager
4 weeks ago
The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.As a
C
ustomer Success Manager in Digital Customer Success Team
at Basware, you will play a pivotal role in leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention. We are looking for an individual who not only understands traditional customer success principles but also has the creativity to translate best practices into scalable and digital ways of working.
Responsibilities:
Retention Management and Growth:Maximize the retention by managing the health of the relationship and realizing the value in a scalable way.Identify and seize opportunities for account expansion and upselling within the existing customer base.Digital Customer Relationship Management:Develop and maintain strong digital relationships with customersUtilize digital channels as the primary means of customer advocacy and communication.Data-Driven Customer Success:Leverage data analytics to monitor customer value realization and satisfaction and identify areas for improvement.Translate data insights into actionable strategies for enhancing customer success.Content Creation and Digital Engagement:Create compelling digital content to educate and guide customers on product features and best practices.Develop and execute digital engagement plans to drive product adoption and value realization.Scalable Customer Success Strategies:Implement scalable digital strategies to cover the whole customer journey.Collaborate with cross-functional teams to ensure scalability and efficiency in Customer Success initiatives.Issue Resolution and Support:Monitor customer health and intervene when necessary to ensure seamless customer experience.Maintain accurate and up-to-date customer records across all digital platforms.Customer Advocacy in the Digital Realm:Serve as the voice of the customer, sharing feedback and insights with the entire organization.Create, lead, and participate in Digital Customer Success initiatives, webinars, and forums.
Skills & Requirements
Qualifications:Data-oriented mindset with the ability to translate data into actionable insights.Proactive and results-oriented approach with a scalability mindset.Strong content creation skills for digital platforms.Strong Customer Success Management -skillset with the customer focused attitudeExcellent communication and interpersonal skills.Fluent English, other language skills a plusJoin our Digital Customer Success Team:Be at the forefront of Digital Customer Success at Basware. Apply today to bring your content creation skills, data-oriented mindset, and scalability approach to drive customer success in the digital realm.
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Customer Success Manager
1 week ago
Chandigarh, Chandigarh, India Basware Full timeJob Title: Customer Success ManagerJob Summary:The Basware Customer Success team is a global organization dedicated to delivering high-quality customer experiences. As a Customer Success Manager, you will work closely with our customers to create joint success plans, provide practical guidance, and help them achieve their business outcomes.Key...
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Customer Success Manager
1 week ago
Chandigarh, Chandigarh, India Basware Full timeJob Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our Digital Customer Success Team at Basware. As a key member of our team, you will be responsible for leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention.Key Responsibilities:Maximize customer...
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Customer Success Manager
1 day ago
Chandigarh, Chandigarh, India Basware Full timeJob Title: Customer Success ManagerThe Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our team works closely with customers to create joint success plans, offer practical guidance, and help them achieve their goals.We focus on demonstrating the return on investment and acting as trusted...
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Customer Success Manager
4 weeks ago
Chandigarh, India Basware Full timeJob DescriptionThe Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.The team helps to...
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Customer Success Manager
1 month ago
chandigarh, India Basware Full timeJob Description The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes. The team...
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Customer Success Manager
1 month ago
chandigarh, India Basware Full timeJob Description The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes. The...
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