Customer Success Executive
5 months ago
**Job Information**:
Industry
- InternetWork Experience
- 1-3 yearsCity
- ChandigarhState/Province
- ChandigarhCountry
- IndiaZip/Postal Code
- 160101**Job Title**: Customer Success Executive - Trainee**Location**: IT Park, Chandigarh
**Summary**:
- Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.
**Your Roles and Responsibilities**:
- Manage assigned customer relationships for successful product use, retention, and satisfaction
- Prepare and nurture customers to become product advocates
- Help customers achieve their educational goals using our products
- Identify and address common customer issues
- Advocate customer needs cross-departmentally
- Identify and develop up-sell opportunities
**You Should have**:
- 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
- Strong written and verbal English communication skills
- Techno-commercial mindset with understanding of various use cases
- Graduation with an engineering background preferred
- Strong teamwork skills with ability to work independently
- Comfortable with night and flexible shifts
**Qualification**:
- Graduate/Post Graduate in any domain
**Compensation**:
- Competitive salary based on qualifications and experience
-
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