Sr Consultant Coupa Application Support

3 weeks ago

hyderabad, India YALLAS TECHNOLOGY SOLUTIONS Full time
Job Title : Sr. Business Analyst / Sr. Consultant (Coupa Application Support) Location : HyderabadProject Type : Application Management Services (AMS) with dedicated supportTime Zone : USESTPosition Type : Permanent position Relevant Experience : 3 to 10 yearsNotice Period immediate joiners.Qualifications :
  • Extensive and handson experience in Coupa configuration application support and maintenance specifically in areas like:
  • P2P process
  • Coupa Pay
  • Analytics
  • Invoice Smash
  • Strong problemsolving skills with the ability to diagnose and resolve complex technical issues.
  • Excellent communication skills for effective interaction with endusers technical teams and vendors.
  • Experience in incident management and root cause analysis within a fastpaced environment.
  • Familiarity with data integration and monitoring tools is a plus.
  • Ability to work independently with strong organizational and multitasking skills.
Key Responsibilities : Application Support and Enhancements :
  • Provide daily application support and necessary setup/configuration for Coupa including:
  • User administration
  • Role modifications
  • Troubleshooting and resolving software issues.
  • Act as the first point of contact for endusers experiencing applicationrelated problems ensuring timely and effective resolution.
  • Work crossfunctionally to bridge business needs and technical solutions ensuring seamless integration and optimal performance.
Incident Management :
  • Field and address problem tickets from endusers diagnosing and resolving application and software issues related to servers databases and other missioncritical systems.
  • Document incidents and resolutions comprehensively to maintain a knowledge base for future reference.
Troubleshooting and Issue Resolution :
  • Monitor Coupa application performance and proactively address any technical issues.
  • Conduct root cause analysis and implement preventive solutions to avoid recurring issues.
Integration Monitoring :
  • Oversee daily monitoring of data integrations across platforms identifying and resolving integration issues.
  • Log into Oracle when necessary to crosscheck or trigger integrations (training will be provided if required).
System Maintenance and Updates :
  • Coordinate with IT teams to manage system updates patches and maintenance tasks.
  • Test and validate all updates before deployment to prevent service disruptions.
User Support and Training :
  • Assist users with application functionality and provide training as needed.
  • Develop user guides and documentation to support endusers.
Continuous Improvement :
  • Stay updated on new developments and best practices in Coupa and related technologies.
  • Proactively recommend and implement improvements to enhance application performance and user experience.
CrossTraining and Backup Support :
  • Collaborate with team members to ensure comprehensive application support coverage.
  • Crosstrain in other support areas to provide backup support when needed.
CrossFunctional Collaboration :
  • Work closely with various business units and technical teams to address their unique needs.
  • Facilitate communication and collaboration to ensure application support aligns with broader business objectives.
Other Miscellaneous Tasks :
  • Occasionally perform administrative tasks such as user creation or updates in other systems as needed. (Training and access will be provided if required.)
Preferred Qualifications :
  • Experience with Coupa application integration and working in crossfunctional teams.
  • Ability to support USEST time zone .
  • Strong organizational analytical and multitasking skills.

application,maintenance,teams,skills,integration,collaboration,communication

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