Manager

3 weeks ago

Hyderabad, India Genpact Full time
Job Description – Operations Manager, Source-to-Pay

Role DescriptionLead 2 team leads managing a team of 15 members - People Management, Customer management, billing, Process managementLocationHyderabad, Uppal

This role is for

operations manager

to lead a 15 members team performing procurement & vendor management activitiesMust have team lead experience (and above) in a large BPO industry(mandatory) dealing with multiple stakeholdersMust review queues daily to get most aging issues resolvedMust be able to coach team memberMust be flexible to support global regions (APAC, EMEA, EUROPE & NAM)Focal point for contact for business ownersMust be good with excel and pivotMust have good domain knowledgeVendor Management experience :Must have deep domain expertise on MDM/vendor setups on HICXMust have performed supplier master maintenance on ORACLE/SAP/HICX.Bank Screening for VendorsVendor payment issue resolutionsProactively manage issues and risks – RCCA drivenMust have the ability to guide/coach a team.Act as primary point of accountability for respective service matters for designated business or various support functionsDevelop and improve relationships with key stakeholders, actively handle their expectations and supervise satisfaction levels and service adoptionEnsure all requirements are detailed through Service Level Agreements (SLAs) and ensure SLAs are met • Monitor, measure, report and review performance of services in close collaboration with Service Performance ManagementLead management of day to day service operations.Develop standards and best practices to deliver servicesHandle the lifecycle of incidents and minimize their adverse impact on business operations. Identify root causes of problems and initiate fixes required to prevent recurrences. Ensure appropriate operational service documentation is created and accepted by customersEnable knowledge about solutions is collected and distributed to enable effective supportProcurement Operations :Must have exposure to buydesk/procurement operationsMust have Resolution of Disputed Invoices for Price / Quantity / GR related BlocksProcesses, Order Status etc.,Support PO Automation efforts and improvement of Process EfficienciesHands on Experience in Oracle & SAP

Academic QualificationsDegree in Science/Commerce/Any GraduateWork ExperienceTotal Experience of 9+ years, in Source to Pay domain with direct team handling experience of minimum 20 resources.

Essential Skills / CompetenciesVendor Management/Master Data Management experienceProcurement/Buydesk experienceExpert in Oracle/SAP/Ariba knowledgeUnderstanding of Spot buy/Tactical Procurement OperationsProficient in MS Office Applications like Excel, Word, PowerPointDesirable Skills / CompetenciesKnowledge of Six Sigma / Lean Concepts

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