Front Office Associate

2 days ago

Kozhikode, India Whatjobs IN C2 Full time

Job Title: Front Office Associate Location: Banglore Package: 2.5LPA - 4LPA Additional Benefits: On Duty Meals + Accomodation Roles and Responsiibilities: - Ensure Outstanding customer experience at all times. - Maintains a friendly, cheerful, and courteous demeanour. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. - Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, and problems in a quick, efficien manner to maintain a high level of customer satisfaction and quality service. - Adhere to company credit limit/floor limit policies. - Allocate rooms to expected arrivals after checking the guest’s preferences and special requests. - Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. - Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. - Cross Check all billing instructions are correctly updated - Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. - Performs other duties as assigned, requested, or deemed necessary by management. - Ensure the Front office log book and the hotel log book are always updated and actioned upon. - Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. - Assist all departments in servicing the guests during high volume periods. - Takes responsibility in the absence of the Duty Manager / Front office manager

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    Kozhikode, Kerala, India hotel dimora kozhikode Full time ₹ 2,16,000 - ₹ 2,64,000 per year

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    1 day ago

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    Kozhikode, Kerala, India HOTEL NILAMBARI Full time ₹ 1,20,000 per year

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