
Product Support Internship
2 weeks ago
What we do?
At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry.
As a company, we are a passionate crew of SaaS enthusiasts. We don't blend in, we break barriers, stay true, and triumph together As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydney.
What you'll do on a daily basis?
- Take responsibility for resolving reported customer issues, ensuring they are effectively addressed.
- Analyze and troubleshoot problems, identifying solutions to resolve customer concerns.
- Work closely with internal teams and developers to advocate for customers and develop effective solutions.
- Create and update documentation, including FAQs and knowledge base articles.
- Continuously maintain and enhance standard operating procedures.
What makes you a great fit?
- Engineering/MBA Graduates:
Ready to commit to a 6-month full-time internship at our Chennai office. - Strong Communicators:
Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audiences. - Analytical Thinkers:
Strong logical and analytical capabilities. - Problem Solvers:
Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and external). - Detail-Oriented Individuals:
A keen eye for detail and precision.
Why Join Our Internship Program?
- Earn While You Learn:
Enjoy a paid internship experience. - Pathway to a Full-Time Role:
Outstanding performance during your internship could lead to a permanent position with us. - Build Your Future:
Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global clientele.
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