Product Support Internship

2 weeks ago

Chennai, Tamil Nadu, India Facilio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What we do?

At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry.

As a company, we are a passionate crew of SaaS enthusiasts. We don't blend in, we break barriers, stay true, and triumph together As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydney.

What you'll do on a daily basis?

  • Take responsibility for resolving reported customer issues, ensuring they are effectively addressed.
  • Analyze and troubleshoot problems, identifying solutions to resolve customer concerns.
  • Work closely with internal teams and developers to advocate for customers and develop effective solutions.
  • Create and update documentation, including FAQs and knowledge base articles.
  • Continuously maintain and enhance standard operating procedures.

What makes you a great fit?

  • Engineering/MBA Graduates:
    Ready to commit to a 6-month full-time internship at our Chennai office.
  • Strong Communicators:
    Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audiences.
  • Analytical Thinkers:
    Strong logical and analytical capabilities.
  • Problem Solvers:
    Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and external).
  • Detail-Oriented Individuals:
    A keen eye for detail and precision.

Why Join Our Internship Program?

  • Earn While You Learn:
    Enjoy a paid internship experience.
  • Pathway to a Full-Time Role:
    Outstanding performance during your internship could lead to a permanent position with us.
  • Build Your Future:
    Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global clientele.

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