E mail and chat Support International

2 days ago

Chennai, India NTT DATA, Inc. Full time

Job description

Position's General Duties and Tasks:

In these roles you will be responsible for:

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
Ensuring customer satisfaction and strive to meet service standards.
Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system.
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
Coordinating training and mentoring activities for new team members.
Maintaining confidentiality of information.
Performing other duties as the need arises.

You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously.

Should have the ability to swiftly gain customer confidence and trust.

Required Skills for this role include:

Candidate should have a minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts.

Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.

Typing speed of 35 wpm.

Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Proficient with MS Office suites and leading CRM tools such as Salesforce

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements.

Interested can share your resume to or WhatsApp

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