International Non-voice

2 weeks ago

Chennai, India Head Hunter Inc Full time

**Opening for International Non-Voice (E-mail & Chat) -Chennai**
- **Experience: 0-7years**:

- **Location: Chennai**:

- **Shift: US Shift(Night Shift)**:

- **CTC: 12.5K-17.8K**:

- **Designation: L1 Customer support**

1)Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication

2)Builds Platform and business knowledge to better serve Vendors

3)Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

4)Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

5)Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

6)Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

7)Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Interview mode: Virtual

Interview Rounds: HR, Assessment and Ops Round

Should be flexible to Work from Office and Work from Home

**Contact Details**:
**Aasia
- Senior Recruiter**

** +91-XXXXXXXXXX

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