Head of Global HR Services
3 weeks ago
The Head of Global HR Solutions Leader is responsible for overseeing and implementing HR strategies, systems, and solutions on a global scale. This role will be heading our team of country HR partners who are key members of our client services team working to deliver a high-quality HR business partner service for our clients and their employees.
Key Responsibilities
Strategic HR Planning:
- Streamline Standard Operating Procedures (SOPs): Optimize and standardize HR processes to enhance efficiency across the organization.
- Global HR Strategy Development: Craft and implement HR strategies that align with and support the organization's overarching goals on a global scale.
- Team and Role Transformation: Evolve team structures and roles to ensure competitiveness and agility in a dynamic business environment.
- Strategic HR Initiatives: Lead and drive key HR initiatives, ensuring their successful execution across all regions.
- Change Leadership: Champion and guide organizational change efforts to foster adaptability and resilience.
- Compliance with Agility: Maintain compliance while staying flexible and responsive to changing regulations and business needs.
- Customer Satisfaction: Implement HR strategies that directly contribute to increased customer satisfaction.
- Business Scaling: Support the organization's growth by scaling HR operations to meet expanding business demands.
- Defining Success Metrics: Clearly define and measure success criteria to align HR outcomes with business objectives.
Process Improvement:
- Optimize SOPs: Continually refine and improve Standard Operating Procedures to enhance operational efficiency.
- Data-Driven Insights: Leverage data analytics to drive business decisions and improve HR processes.
Talent Management:
● Develop global talent management strategies including recruitment, development, and retention.
● Foster a culture of continuous learning and development
● Performance management
● Conflict resolution
Compliance and Governance :
● Ensure compliance with local, regional, and global HR regulations and standards.
● Implement robust governance frameworks to manage HR risks.
Change Management :
● Lead change management initiatives related to HR processes, systems, and policies.
● Engage and communicate with stakeholders to facilitate smooth transitions
Qualifications and technical knowledge
➢ 8+ years of business experience with significant operational HR experience (international business preferred).
➢ Relevant degree qualification or equivalent experience relating to HR.
➢ Strong understanding of contracts and employment law.
➢ Coaching qualification would be an advantage
➢ Stakeholder management skills.
➢ Highly technology literate, including Microsoft Office suite and CRM (Portico EOR and HubSpot). ➢ Understanding of GDPR in terms of HR-related processes
➢ Second language a distinct advantage
➢ International/global experience desirable
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