Head of Global HR Services

3 weeks ago


India TopSource Worldwide Full time

The Head of Global HR Solutions Leader is responsible for overseeing and implementing HR strategies, systems, and solutions on a global scale. This role will be heading our team of country HR partners who are key members of our client services team working to deliver a high-quality HR business partner service for our clients and their employees.


Key Responsibilities


Strategic HR Planning:

  • Streamline Standard Operating Procedures (SOPs): Optimize and standardize HR processes to enhance efficiency across the organization.
  • Global HR Strategy Development: Craft and implement HR strategies that align with and support the organization's overarching goals on a global scale.
  • Team and Role Transformation: Evolve team structures and roles to ensure competitiveness and agility in a dynamic business environment.
  • Strategic HR Initiatives: Lead and drive key HR initiatives, ensuring their successful execution across all regions.
  • Change Leadership: Champion and guide organizational change efforts to foster adaptability and resilience.
  • Compliance with Agility: Maintain compliance while staying flexible and responsive to changing regulations and business needs.
  • Customer Satisfaction: Implement HR strategies that directly contribute to increased customer satisfaction.
  • Business Scaling: Support the organization's growth by scaling HR operations to meet expanding business demands.
  • Defining Success Metrics: Clearly define and measure success criteria to align HR outcomes with business objectives.


Process Improvement:

  • Optimize SOPs: Continually refine and improve Standard Operating Procedures to enhance operational efficiency.
  • Data-Driven Insights: Leverage data analytics to drive business decisions and improve HR processes.


Talent Management:


● Develop global talent management strategies including recruitment, development, and retention.

● Foster a culture of continuous learning and development

● Performance management

● Conflict resolution


Compliance and Governance :

● Ensure compliance with local, regional, and global HR regulations and standards.

● Implement robust governance frameworks to manage HR risks.


Change Management :


● Lead change management initiatives related to HR processes, systems, and policies.

● Engage and communicate with stakeholders to facilitate smooth transitions


Qualifications and technical knowledge


➢ 8+ years of business experience with significant operational HR experience (international business preferred).

➢ Relevant degree qualification or equivalent experience relating to HR.

➢ Strong understanding of contracts and employment law.

➢ Coaching qualification would be an advantage

➢ Stakeholder management skills.

➢ Highly technology literate, including Microsoft Office suite and CRM (Portico EOR and HubSpot). ➢ Understanding of GDPR in terms of HR-related processes

➢ Second language a distinct advantage

➢ International/global experience desirable



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