Associate – Renewal Business

1 day ago

Bengaluru, India Airowire Networks Full time
About Us:

Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, the United States and Singapore. We cover end-to-end enterprise IT management, professional services, managed services and network automation services.

Why Join Us?
  • Work with cutting-edge cybersecurity technologies and global Cyber security leaders like Cloudflare.
  • Be part of a collaborative team in a fast-growing industry.
  • Competitive pay and plenty of opportunities to grow.

For more information, please visit us at or on our LinkedIn page at

About the Role

We are looking for a Renewals Specialist to manage and drive renewals of support contracts, subscriptions, and licenses across our customer base. This role involves proactive customer engagement, tracking renewal timelines, coordinating with internal teams, and ensuring seamless continuity of services for our clients.

Key Responsibilities
  • Renewal Management: Track and manage renewals of software, hardware, and service contracts (AMC, SaaS, cloud, security, networking, etc.).
  • Customer Engagement: Proactively reach out to customers well before contract expiration, ensuring timely renewals.
  • Quotation & Follow-ups: Work closely with OEMs, distributors, and internal sales teams to generate renewal quotes and follow up on pending renewals.
  • Cross-Selling & Upselling: Identify upsell opportunities for higher-tier plans, additional services, or bundled solutions.
  • Coordination: Liaise with pre-sales, account managers, finance, and procurement to ensure accurate pricing and smooth processing of renewals.
  • Reporting & Forecasting: Maintain a renewal pipeline, update CRM systems, and provide renewal forecasts for revenue planning.
  • Customer Success: Address client concerns, recommend value-added services, and enhance customer satisfaction through strategic engagement.
Requirements
  • Experience: 1-3+ years in renewals, inside sales, customer success, or account management within a system integrator, IT services, or software company.
  • Technical Knowledge: Familiarity with networking, cybersecurity, cloud solutions, data center, and managed services renewals.
  • CRM & Tools: Proficiency in Zoho, or any CRM for managing renewals pipeline.
  • Communication: Strong customer relationship management skills with the ability to negotiate and drive renewals.
  • Analytical Skills: Ability to analyse renewal trends, churn risks, and optimize renewal strategies.

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