Manager Presales Contact Centre

_Urgent Hiring for a Leading Real Estate firm in Gurugram_

Job Location: Gurugram

Job Title: Manager – Pre-Sales (Real Estate)

Salary: Max upto 12 LPA basis last drawn

Day Shift: 10 a.m. to 7 p.m with 1 weekoff rotational during the weekday (Sunday working)

_*Job Description*_:

The Pre-Sales Manager will be responsible for managing leads from various sources and generating quality walk-ins for the sales teams across multiple projects.

i) This includes handling both inbound leads from ATL campaigns, digital channels, and the company website.

ii) It includes procurement of external databases, scrubbing to ensure DND filter-outs and cleanliness of data, and consequently driving outbound engagement through structured data outreaches.

iii) Leads may be procured from past inquiries, channel partner pools, government portals, and competitor ecosystems.

iv) The Pre-Sales team Lead will be expected to orchestrate this dual-stream engine with a strong grip on funnel discipline and data hygiene. A critical enabler of the role is MIS: not just as a reporting function, but as a tool to drive real-time insights, sharpen team efficiency, and maintain a dynamic, transparent view of the lead pipeline across multiple projects. The role demands leadership in managing a team of outsourced tele-calling associates, improving conversion processes, driving lead quality, and preparing dashboards for management.

v) The Pre-Sales team Lead will also coordinate with external partners, track daily funnel updates, and support go-to-market activations in collaboration with brand and business teams.

_*Key Responsibilities*_:

I. Lead and manage a team of outsourced tele-calling associates to generate quality walk-ins across all COMPANY projects, ensuring disciplined funnel movement and high-intent engagement.

II. Improve lead management processes, turnaround times (TATs), and policy frameworks through data-backed decisions, leveraging MIS insights to drive sharper conversions.

III. Assign and monitor performance targets for the pre-sales team, aligning KPIs with campaign objectives and using dashboard analytics to ensure timely execution.

IV. Monitor and enforce quality control protocols across in-house and outsourced calling centers, with regular audits, feedback loops, and call performance analysis.

V. Study and adopt best-in-class technologies and systems from relevant industries for enhanced lead management, CRM effectiveness, and data utilization.

VI. Liaise with outsourced service providers and internal stakeholders to ensure alignment with business goals, lead SLAs, and service benchmarks.

VII. Plan and support project launches, activations, and inventory-specific campaigns in collaboration with brand and sales teams, anchored by clear funnel and MIS visibility.

VIII. Submit daily updates on funnel health, revisits, sales pipeline, and propose strategies to reduce closure TAT through better data clarity and workflow streamlining.

_*Activities*_:

I. Drive participation in JSRs (Job Status Reports), alternate-day reviews, and maintain structured dashboards for cross-functional visibility and accountability.

II. Ensure strict adherence to the business calendar for sustenance and activation-linked sales efforts, mapping efforts to funnel milestones and lead volume targets.

III. Analyze customer profiles (location, budget, typology) to match them accurately with project offerings, enhancing targeting efficiency through CRM and data filters.

IV. Monitor competitor activity, offer structures, and process flows, providing actionable recommendations to management, supported by funnel metrics and MIS inputs.

_*Performance Dimensions*_:

• Delivery on lead conversion, walk-in generation, and funnel health

• Effective coordination with outsourced service providers and internal sales stakeholders

• Performance management and quality adherence across pre-sales teams

• Accuracy and frequency of funnel, TAT, and dashboard reporting

_*KPIs*_

• Daily walk-ins generated per project

• Lead-to-walk-in and walk-in-to-sale ratios

• Funnel-to-closure turnaround time

• Review compliance and dashboard accuracy

_*Competencies*_

• Strong analytical skills

• Excellent team management capabilities

• Execution-focused with ability to drive high conversion programs

• Familiarity with CRM/lead management tools

• Experience in cross-functional coordination and structured reporting

_*Qualifications*_:

Any Graduate - Any Specialization

_*Looking for Immediate Joiners*_

Please contact via whatsapp or email resume