Contact Centre Manager

2 days ago

Gurugram, India Policybazaar Full time

Role & responsibilities

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Insurance Sales (Health/Motor/Life)
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • To monitor and document the work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit-related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
  • Action-Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Ability to handle sales pressure
  • Excellent verbal and written communications skills
  • Strong external and management reporting skills

Preferred candidate profile

  • Candidate must have experience into managing a telesales team of people along with AMs and DMs reportig to him
  • Candidate must have strong experience into BPO and team management
  • Candidate must have knowledge of attrition and shrinkage

What we offer

  • Fix ctc + Unlimited incentives
  • Medical insurance and gratuity

How to ApplyInterested candidates can share their updated CV at or WhatsApp at Along with the following details

  • Total Experience
  • Current CTC
  • Expected CTC
  • Notice Period
  • Team Size
  • Age
  • Reason for Change
  • Current Location

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