Contact Centre Agent

6 days ago

Gurugram Haryana, India SIT Full time

RESPONSIBILITIES:

- Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
- Be a first point of contact to handle and resolve customer enquiries with accurate information.
- Evaluate problems of the customers and provide logical lasting solutions.
- Identify and escalate issues appropriately and ensure a timely response.
- Ensure best in class customer satisfaction (CSAT)
- Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
- Ensure escalations are followed up within specified timeline.
- Go the extra mile to WOW each Customer you connect with
- Build customer loyalty by follow-up of customer calls.
- Enhances the customer experience by providing sales information assistance, through use of up/cross
- selling, sales techniques. Generate customer interest in the services or products offered by the

company.
- Schedule adherence as per business requirements
- Works effectively within the team and contributes to a healthy team-oriented environment.
- Completes assigned tasks within given deadlines.

**REQUIREMENTS**:

- Minimum Diploma Degree /bachelor’s degree
- Minimum 1 years of Contact Centre experience in a Soft Skill driven environment
- Good English language skills required. (Arabic language skills preferred)
- Good problem-solving skills
- Strong interpersonal and organizational skill
- Good computer skills in all MS Office packages
- Comfortable to work within an agile team

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)
- Call support: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

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