
Process Trainer
5 days ago
About the Company
Teleperformance is a global leader in providing exceptional customer experiences. Our mission is to deliver outstanding service while fostering a culture of inclusivity and innovation.
About the Role
The role involves designing and delivering training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
Responsibilities:
- Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
- Develop and maintain training materials, including presentations, manuals, and online resources.
- Conduct regular performance evaluations to identify areas of improvement for employees' skill development.
- Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance.
- Provide coaching sessions to improve communication skills among team members.
Qualifications
- Graduation is mandatory.
- 1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Needs Identification).
Pay range and compensation package: UPTO 4.5-4.8LPA
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