Team Lead

1 day ago


Marol Residency, India Indtex Solutions Full time

Job Responsibilities

  • Managing the complete operation team for Existing Offline retails, Online Retails. B2B and B2C and corporate ticketing.
  • Responsible and Accountable for the complete Functions under Operations which includes Ticketing, Invoicing, Quality Checks, In-house sales support for UK and Indtex reservation team, Queue distribution, Queue management, Dispatching and Fare filing for Air and Land contracts etc.
  • Manage all operational aspects of routine support functions through direct supervision & ensuring due personal involvement in relevant areas.
  • Involve in Escalation process to resolve issues with the Airline and Home and away team in Leicester where service levels are not met.
  • Maintain excellent relations with each domestic and International Airline sales team.
  • Maintain excellent relations with all the employees of Home and away UK team and internal sales team.
  • Involved in assessment of Service level achieved by the each staff in flight operations team and proposing improvement plans and assist the team in implementing such plans.
  • Lead, train and motivate the air ticketing team.
  • Assess & plan training requirements for Executives.
  • Stay updated on aviation industry trends and technologies.

Desired Candidate Profile:

  • Bachelors degree in Travel & Tourism or related field.
  • Minimum 5 year of experience into Air Operations role.
  • Excellent knowledge of GDS systems - Amadeus/ Galileo/ Sabre etc.
  • Strong analytical and negotiation skills.
  • Ability to work well under pressure.
  • Strong customer service orientation.
  • Good leadership and communication abilities.
  • Open to work in UK Shift time.

Job Types: Full-time, Permanent

Pay: ₹25, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Experience into Issuance/ Reissuance of Tickets

Work Location: In person



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