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Assistant Manager-Retail Training

2 months ago

Delhi, India Honasa Consumer Ltd. Full time

Key Responsibilities:Design and execute orientation programs for retail.Identify training needs design specific training modules and plan the implementation.Conduct onboarding training sessions for new hires.Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.Identifying areas of improvement in terms of customer service.Determine training needs both for individuals and teams.Organize role-playing activities to simulate difficult customer cases.Advise sales employees on how to upsell products and services.Apply various sales training techniques (e.G., case studies and group activities)Maintain updated records of training curriculum and material.Minimum Requirements:Min experience of 4 years as a Retail Trainer, Sales Trainer, or similar role.Beauty and Personal Care experience preferred.Availability to travel and visit our retail stores, as needed.Excellent presentation, communication, and interpersonal skills.This role requires you to work 6 days/week.