IT Support Engineer

1 week ago

Hyderabad, India Intellitech IQ Consultancy Full time
Title - IT Support Engineer (Chat, Voice, Techbar processes)
Work Location - Hyderabad
Experience -  1-3 Years
Job Type - Fulltime (100% onsite - Work from office)
Shifts - 24*7 Operations, Flexibility to support in US & UK shift
CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not apply if your Salary expectation is more than the range mentioned here )
Must Have Skills - IT Desktop/Chat/Voice Support Experience & Excellent verbal and written English Communication
About the Company
At Intellitech IQ Consultancy, we cultivate innovation and pursue excellence together. As a member of the Intellitech IQ Family, you'll have the empowerment to make a difference and become part of a vibrant team that values creativity, supports your professional growth and promotes collaboration. With our expanding technology portfolio and global team, we are experiencing rapid growth, and we invite you to grow alongside us during this exciting period. We are providing IT services to multinational companies throughout the globe and we will be glad to have you as part of our team to provide excellent services to our Clients.
Role Description
The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services.
This position is for the role of IT Support Engineer (Chat/Voice/Tech-bar) for a renowned MNC . IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like ServiceNow, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.
Educational Qualifications
Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related field
Technical Skills
6 months to 3 years of experience in IT/Desktop support (Freshers may work out if they have exceptional English skills, good accent)
Knowledge of Windows /Mac operating systems
Knowledge of basic applications like MS Office Suite, O365, Active Directory concepts etc..
Knowledge to install/uninstall software applications on Laptop/Desktop devices
Knowledge of L1 support protocols
Excellent Troubleshooting skills
Knowledge of any ticketing tools will be an added advantage
Knowledge of network protocols and configuration is a plus
Analytical & Behavioural Skills
Ability to multitask while maintaining attention to detail and meeting deadlines
Good interpersonal skills handling internal and externals customers.
Excellent problem-solving and analytical skills
Strong written and verbal communication skills in English
Ability to work in a team environment

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