IT Support Engineer

2 months ago

Hyderabad, India Intellitech IQ Consultancy Full time
Title - IT Support Engineer (Chat & Voice processes)
Work Location - Hyderabad
 Experience -  1-4 Years
Job Type - Fulltime (100% onsite - Work from office)
Shifts - 24*7 Operations, Flexibility to support in US & UK shift
CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not apply if your Salary expectation is more than the range mentioned here )
Must Have Skills - IT Desktop/Chat/Voice Support Experience & Excellent verbal and written English Communication
About the Company
At Intellitech IQ Consultancy, we cultivate innovation and pursue excellence together. As a member of the Intellitech IQ Family, you'll have the empowerment to make a difference and become part of a vibrant team that values creativity, supports your professional growth and promotes collaboration. With our expanding technology portfolio and global team, we are experiencing rapid growth, and we invite you to grow alongside us during this exciting period. We are providing IT services to multinational companies throughout the globe and we will be glad to have you as part of our team to provide excellent services to our Clients.
Role Description
The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services.
This position is for the role of IT Support Engineer (Chat/Voice) for a renowned MNC . IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like ServiceNow, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.
Educational Qualifications
Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related field
Technical Skills
6 months to 2 years of experience in IT/Desktop support (Freshers may work out if they have exceptional English skills, good accent)
Knowledge of Windows /Mac operating systems
Knowledge of basic applications like MS Office Suite, O365, Active Directory concepts etc..
Knowledge to install/uninstall software applications on Laptop/Desktop devices
Knowledge of L1 support protocols
Excellent Troubleshooting skills
Knowledge of any ticketing tools will be an added advantage
Knowledge of network protocols and configuration is a plus
Analytical & Behavioural Skills
Ability to multitask while maintaining attention to detail and meeting deadlines
Good interpersonal skills handling internal and externals customers.
Excellent problem-solving and analytical skills
Strong written and verbal communication skills in English
Ability to work in a team environment

  • Devops Engineer | DevOps Engineer

    2 weeks ago

    hyderabad, India Devops Engineer Full time

    Key Responsibilities:Microservices Management: Design, deploy, and maintain microservices architecture. Optimize the performance and scalability of microservices. Implement service discovery, load balancing, and API gateways (e.g., Istio, Envoy, NGINX).Configuration Management: Implement and maintain configuration management tools like Ansible,...

  • DevOps Engineer

    2 weeks ago

    Hyderabad, India Devops Engineer Full time

    Key Responsibilities:Microservices Management: Design, deploy, and maintain microservices architecture. Optimize the performance and scalability of microservices. Implement service discovery, load balancing, and API gateways (e.g., Istio, Envoy, NGINX).Configuration Management: Implement and maintain configuration management tools like Ansible,...

  • DevOps Engineer

    2 weeks ago

    Hyderabad, India Devops Engineer Full time

    Key Responsibilities: Microservices Management:  Design, deploy, and maintain microservices architecture.  Optimize the performance and scalability of microservices.  Implement service discovery, load balancing, and API gateways (e.g., Istio, Envoy, NGINX). Configuration Management:  Implement and maintain configuration management tools like...

  • DevOps Engineer

    2 weeks ago

    Hyderabad, India Devops Engineer Full time

    Key Responsibilities:Microservices Management: Design, deploy, and maintain microservices architecture. Optimize the performance and scalability of microservices. Implement service discovery, load balancing, and API gateways (e.g., Istio, Envoy, NGINX).Configuration Management: Implement and maintain configuration management tools like Ansible,...

  • Cloud Security Engineer

    4 weeks ago

    Hyderabad, Telangana, India Support Revolution Full time

    At Support Revolution, we are committed to empowering our clients to break free from the shackles of expensive Oracle and SAP maintenance costs. As a member of our Infrastructure Services team, you will play a pivotal role in creating, managing, and maintaining systems for our customers while ensuring top-notch cyber security processes both internally and...

  • Technical Support Engineer

    1 month ago

    Hyderabad/Vishakhapatnam/Vizag, India Inspiredge IT Solutions Full time

    Role : Technical Support Engineer. Experience : 3+ years. Location : Hyderabad/Vizag. Role Overview : - The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity.- The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration.-...

  • Support Engineer

    3 weeks ago

    Hyderabad, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the...

  • IT Support Engineer

    7 days ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title -IT Support Engineer (Chat, Voice, Techbar processes)Work Location - HyderabadExperience -1-3 YearsJob Type- Fulltime (100% onsite - Work from office)Shifts- 24*7 Operations, Flexibility to support in US & UK shiftCTC-2.4 to 3.6 Lac per year -will be decided based on experience, skillset & client interview ( Please do not apply if your Salary...

  • IT Support Engineer

    2 months ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title -IT Support Engineer (Chat & Voice processes)Work Location - Hyderabad Experience -1-4 YearsJob Type- Fulltime (100% onsite - Work from office)Shifts- 24*7 Operations, Flexibility to support in US & UK shiftCTC-2.4 to 3.6 Lac per year -will be decided based on experience, skillset & client interview ( Please do not apply if your Salary expectation...

  • IT Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    About the RoleWe are seeking a highly skilled IT Support Engineer to join our team in Hyderabad. As a Site Support & Helpdesk Engineer, you will be responsible for providing technical assistance to our clients and resolving issues related to hardware, software, and network.Job Responsibilities:Handle tickets reported through various ticketing tools within...

  • It support engineer

    2 months ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat & Voice processes)Work Location - Hyderabad Experience -  1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not apply if your...

  • It support engineer

    5 days ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat, Voice, Techbar processes)Work Location - HyderabadExperience -  1-3 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not apply if...

  • IT Support Engineer

    1 week ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat, Voice, Techbar processes)Work Location - HyderabadExperience -  1-3 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not apply if...

  • It support engineer

    1 day ago

    Hyderabad, India Jukshio Full time

    Job Title: IT Support Engineer Location: Uppal, Hyderabad. Department: IT Infrastructure Job Type: Full-Time Overview: We are seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will have a good background in managing and supporting Windows, MAC and Ubuntu environments, as well as experience with anti-virus...

  • IT Support Engineer

    5 days ago

    Hyderabad, India Jukshio Full time

    Job Title: IT Support EngineerLocation: Uppal, Hyderabad.Department: IT InfrastructureJob Type: Full-TimeOverview:We are seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will have a good background in managing and supporting Windows, MAC and Ubuntu environments, as well as experience with anti-virus solutions and...

  • IT Support Engineer

    2 months ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat & Voice processes) Work Location - Hyderabad  Experience -  1-4 Years Job Type - Fulltime (100% onsite - Work from office) Shifts - 24*7 Operations, Flexibility to support in US & UK shift CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not...

  • IT Support Engineer

    2 months ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat & Voice processes)Work Location - HyderabadExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...

  • IT Support Engineer

    2 months ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat & Voice processes)Work Location - HyderabadExperience - 1-4 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary...

  • IT Support Engineer

    1 week ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat, Voice, Techbar processes) Work Location - Hyderabad Experience -  1-3 Years Job Type - Fulltime (100% onsite - Work from office) Shifts - 24*7 Operations, Flexibility to support in US & UK shift CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply...

  • IT Support Engineer

    1 week ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer (Chat, Voice, Techbar processes)Work Location - HyderabadExperience - 1-3 YearsJob Type - Fulltime (100% onsite - Work from office)Shifts - 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your...