IT Support Engineer

9 hours ago

Hyderabad, India Intellitech IQ Consultancy Full time

Title - IT Support Engineer (Chat & Voice processes)

Work Location - Hyderabad

Experience - 1-4 Years

Job Type - Fulltime (100% onsite - Work from office)

Shifts - 24*7 Operations, Flexibility to support in US & UK shift

CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary expectation is more than the range mentioned here) 

Must Have Skills - IT Desktop/Chat/Voice Support Experience & Excellent verbal and written English Communication

 

About the Company

  • At Intellitech IQ Consultancy, we cultivate innovation and pursue excellence together. As a member of the Intellitech IQ Family, you'll have the empowerment to make a difference and become part of a vibrant team that values creativity, supports your professional growth and promotes collaboration. With our expanding technology portfolio and global team, we are experiencing rapid growth, and we invite you to grow alongside us during this exciting period. We are providing IT services to multinational companies throughout the globe and we will be glad to have you as part of our team to provide excellent services to our Clients.


Role Description

  • The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services. 
  • This position is for the role of IT Support Engineer (Chat/Voice) for a renowned MNC. IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like ServiceNow, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.


Educational Qualifications

  • Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related field

 

Technical Skills

  • 6 months to 2 years of experience in IT/Desktop support (Freshers may work out if they have exceptional English skills, good accent)
  • Knowledge of Windows /Mac operating systems
  • Knowledge of basic applications like MS Office Suite, O365, Active Directory concepts etc..
  • Knowledge to install/uninstall software applications on Laptop/Desktop devices
  • Knowledge of L1 support protocols
  • Excellent Troubleshooting skills
  • Knowledge of any ticketing tools will be an added advantage
  • Knowledge of network protocols and configuration is a plus

 

Analytical & Behavioural Skills

  • Ability to multitask while maintaining attention to detail and meeting deadlines
  • Good interpersonal skills handling internal and externals customers.
  • Excellent problem-solving and analytical skills
  • Strong written and verbal communication skills in English
  • Ability to work in a team environment

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