CGI - ServiceNow Developer - Incident/Problem/Knowledge Management

1 month ago

HyderabadBangalore, India CGI Full time

Job Title : Senior Software Engineer - ServiceNow Developer

Position : Senior Software Engineer

Experience : 5-7 Years

Category : Software : Hyderabad, Bangalore

Employment Type : Full Time

Your future duties and responsibilities :

- SME in ServiceNow system applications and custom applications.

- Minimum 5 years of ServiceNow platform experience

- Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals

- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.

- Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM

- Perform advanced customizations including Business rules, Script Includes, Client Scripts

- Experience designing, building and maintaining integration using REST, SOAP web services

- Experience on troubleshooting production issues and lead team providing solutions

- Perform platform upgrades, patching adhering to release management and software development best practices

- Knowledge on Server infrastructure, Network infrastructure

- Knowledge on Event Management and monitoring tools

- Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps.

- Proven experience in two additional product lines outside of ITSM

- Experience in working with LDAP, AD, SSO, Email notifications.

- Responsible for fundamental administration and configuration tasks in the ServiceNow platform.

- Responsible for standard configuration, user administration, security, workflow, data management and integrations.

- Activate a plug-in, build reports, gauges, and homepages

- Set up Service Level Agreements (SLAs) and monitor SLA workflows

- Aiding in translating business requirements into technical requirements

- Experience working in Agile/Scrum methodologies

(ref:hirist.tech)

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