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ServiceNow (ITOM/CMBD) Developer

2 months ago

bangalore, India CGI Full time

Position Description:

About the role:As a ServiceNow Senior Developer, you will hold a pivotal role within our organization, leading the design, development, and implementation of solutions on the ServiceNow platform. You will collaborate closely with cross-functional teams and stakeholders to understand requirements, drive technical innovation, and ensure the effective delivery of IT service management (ITSM) solutions. This position demands expertise in ServiceNow, a strong commitment to excellence, and a drive to optimize business processes.

Your future duties and responsibilities:

Responsibilities:Solution Design: Lead the design and architecture of ServiceNow applications, ensuring alignment with organizational requirements and best practices.
Development: Take charge of developing complex ServiceNow solutions, including applications, modules, and workflows, to automate and optimize business processes.
Customization: Customize ServiceNow forms, fields, lists, UI components, and user experiences to meet specific business needs.
Scripting Mastery: Demonstrate mastery in scripting, including writing server-side and client-side scripts (JavaScript), such as Business Rules, Script Includes, and UI Actions.
Workflow Excellence: Develop and optimize workflows, business rules, and automation scripts to streamline IT and business processes.
Integration Leadership: Lead integration efforts with third-party systems and applications, overseeing data consistency and smooth data exchange.
Service Catalog Innovation: Drive enhancements to the service catalog, encompassing catalog items, variables, and order guides, and collaborate with stakeholders to expand service offerings.
Incident and Problem Management: Manage and enhance incident and problem management processes, including incident categorization, prioritization, and timely resolution.
Quality Assurance: Ensure the quality and reliability of ServiceNow solutions through thorough unit testing, system testing, and debugging.
Documentation Leadership: Lead efforts in documenting technical solutions, system design documents, process flows, and best practices for the benefit of the team and the organization.
Continual Service Improvement: Participates in Continual Service Improvement activities, as required by customer demands.
Collaboration Excellence: Collaborate closely with diverse teams, including administrators, business analysts, and IT stakeholders, to implement solutions and drive improvements.

Required qualifications to be successful in this role:

Candidate requirements:
5+ years of demonstrated experience as a ServiceNow Developer
ServiceNow Certified System Administrator certification is highly desirable.
ServiceNow Certified Application Developer certification is highly desirable.
Basic understanding of IT service management (ITSM) processes.
Proficiency in JavaScript, HTML, CSS, Angular JS and other web technologies.
Expertise in ServiceNow scripting, including Business Rules, Script Includes, client scripts, workflows, and Flow-Designers.
Expertise in Service Catalog development and catalog integration with other systems.
Hands-on experience with ServiceNow UI builder, Virtual Agent & AI tools.
Experience in implementing integration with multiple third-party tools.
Strong problem-solving and analytical skills.
Effective communication and teamwork abilities.
Eagerness to learn and adapt to new ServiceNow features and best practices.

Skills:

ServiceNow ServiceNow CMDB Technical Analysis

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