Java Production Support

1 month ago

Hyderabad, India CGI Full time

Company Profile:
Job Title: Java Production Support
Position: Software Engineer
Experience: 5- 8 Years
Category: Software Development/ Engineering
Main location: India, Telangana, Hyderabad
Position ID: J1123-1487
Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**
- P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM
- P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles
- War room representation - participate on P1 and Customer Impacting P2 Incident bridges
- Events handling will be owned with end to end responsibilities (acknowledgement till closure)
- Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams
- Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)
- Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
- Make technical decisions, resolve events/incidents
- Escalate issues in a timely manner
- Dive into issues, figure it out, and work within their teams to permanently resolve.
- Find automation opportunities and work to completion
- Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues
- Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)
- Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level
- War room representation - participate on P1 and Customer Impacting P2 Incident bridges

**Required qualifications to be successful in this role**

Skills: Java Support, Production Support, UNIX, SQL.
Location: Hyderabad & Bangalore.
Notice Period: 60 Days
Shift: All three shifts including night.
Model: Hybrid model (2 Days a week)

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