CGI - Senior Software Engineer - ServiceNow
3 weeks ago
Job Description :
- SME in ServiceNow system applications and custom applications.
- Minimum 5 years of ServiceNow platform experience
- Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
- Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM
- Perform advanced customizations including Business rules, Script Includes, Client Scripts
- Experience designing, building and maintaining integration using REST, SOAP web services
- Experience on troubleshooting production issues and lead team providing solutions
- Perform platform upgrades, patching adhering to release management and software development best practices
- Knowledge on Server infrastructure, Network infrastructure
- Knowledge on Event Management and monitoring tools
- Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps.
- Proven experience in two additional product lines outside of ITSM
- Experience in working with LDAP, AD, SSO, Email notifications.
- Responsible for fundamental administration and configuration tasks in the ServiceNow platform.
- Responsible for standard configuration, user administration, security, workflow, data management and integrations.
- Activate a plug-in, build reports, gauges, and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Aiding in translating business requirements into technical requirements
- Experience working in Agile/Scrum methodologies
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