Senior ServiceNow ITOM Specialist
2 weeks ago
Title : Senior ServiceNow ITOM Specialist
Experience Level : 6+ years
Job location : Coimbatore (Work from office from day 1)
No of opening : 4
Immediate Joiners preferred or Who can be available to join within 15 to 20 days is preferred.
Job Overview :
We are seeking an experienced Senior ServiceNow ITOM Specialist to lead the design, implementation, and optimization of IT Operations Management solutions within the ServiceNow platform. The ideal candidate will have a proven track record of successful ServiceNow ITOM implementations, with extensive experience in IT infrastructure monitoring, event management, and automation.
Key Responsibilities :
- Lead the design and implementation of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration.
- Collaborate with stakeholders to gather and analyze business requirements related to IT operations and infrastructure management.
- Develop comprehensive strategies for integrating ServiceNow ITOM with existing systems and applications to achieve maximum efficiency and effectiveness.
- Configure and customize ServiceNow ITOM modules to meet specific business needs, ensuring alignment with industry best practices and standards.
- Design and implement automated workflows and orchestration processes to streamline IT operations and reduce manual effort.
- Provide technical leadership and guidance to junior team members, including mentoring and knowledge sharing.
- Collaborate with cross-functional teams to integrate ServiceNow ITOM with other ITSM (IT Service Management) processes and tools.
- Monitor and optimize the performance of ServiceNow ITOM solutions, proactively identifying and addressing areas for improvement.
- Stay current with ServiceNow platform updates and new ITOM features, assessing their potential impact on existing implementations.
- Serve as a subject matter expert on ServiceNow ITOM, providing training and support to end users and stakeholders as needed.
Required Qualifications :
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 6+ years of experience in IT operations management, with a focus on ServiceNow ITOM.
- In-depth understanding of IT infrastructure monitoring principles and practices.
- Extensive experience with ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration.
- Strong proficiency in ServiceNow scripting (JavaScript), including GlideScript and Jelly.
- Demonstrated ability to lead complex ITOM projects from conception to completion, delivering measurable business value.
- Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
- Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
- ServiceNow Certified Implementation Specialist (CIS) - IT Operations Management certification preferred.
- ITIL Foundation certification or equivalent knowledge is a plus.
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